Senior Customer Implementation Manager

12 Months ago • 5 Years + • Operations

Job Summary

Job Description

Implementation specialist for VR solutions, B2B experience, project management, strong communication.

Must have:

SaaS implementation
Customer onboarding
Project management
B2B experience

Good to have:

VR technology
German fluency
Customer success
Consulting experience

Perks:

Travel opportunities
Revolutionize VR

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Job Details

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) solutions, focusing on the life science industries.

realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan among many others.

With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.

In order to expand our team in Germany, we are now looking for a talented

Senior Customer Implementation Manager (m/f/d)

Your responsibilities:

Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions
Serve as the primary point of contact for customers throughout the onboarding process
Work with the customer’s stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology
Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite
Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement
Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction
Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle
Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates

Your profile:

Five or more years of experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers
Experience in SaaS, Consulting (1st or 2nd tier) or IT/digital
Excellent communication and customer-facing skills
Familiarity with project management tools and methodologies
Highly reliable and detail-oriented
Ability to adapt to different work environments and manage relationships in diverse settings
Full fluency in English is required, fluency in German is a big bonus
Must be willing to travel frequently for on-site customer visits, trainings, and implementations, as required by project needs

Do you want to help revolutionize the virtual world and join one of the most ambitious tech companies in Germany?

If this sounds like the right fit for you, apply now!

We look forward to hearing from you soon.