Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Wrike is looking for an energetic, passionate, customer-orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of mid-market customers in Japan. In this role, you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.
You will be part of the incredible global Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving.
Your recruitment buddy will be Tripti Sachan, Senior Recruiter.
#LI-TS1
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.
Create a Job Alert
Interested in building your career at Wrike Careers Page? Get future opportunities sent straight to your email.
Apply for this job
Autofill with Greenhouse
First Name*
Last Name*
Email*
Phone
Resume/CV*
AttachAttach
Dropbox
Google Drive
Enter manuallyEnter manually
Accepted file types: pdf, doc, docx, txt, rtf
Cover Letter
AttachAttach
Dropbox
Google Drive
Enter manuallyEnter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
BY SUBMITTING YOUR APPLICATION YOU CONFIRM YOU’VE READ OUR *
Select...
Wrike Recruitment Privacy Policy and Wrike CCPA Privacy Statement
How did you hear about Wrike before applying? *
Select...
If you selected other to "How did you hear about Wrike before applying"? Please share with us how you heard about Wrike.
What languages are you fluent in? *
None
German
French
Italian
Russian
Spanish
Japanese
Portuguese
English
Do you have experience working in the software or IT industry?*
Select...
What is your current location?*
Select...
Are you willing to relocate to the location this job is advertised?*
Select...
What is your notice period?*
Select...
What best describes your current work authorization status for the country where the role is based?*
Select...
If you require visa sponsorship or employer-supported authorization, please specify your current visa or permit type (e.g., H-1B, L-1, TN, Blue Card, etc.)
Select...
As part of our ongoing efforts to foster a workplace that values diversity of background, perspective, and experience, we invite you to participate in this voluntary self-identification survey. Your responses will help us better understand the makeup of the applicant pool and assess the impact of our inclusion-focused programs globally.
Participation is entirely optional, and your choice to respond—or to select "Prefer not to answer"—will not affect your application or hiring outcome in any way.
All demographic-related responses will be anonymized, aggregated, and used solely to improve equity in access to opportunities and to inform our broader people strategy. This information will be processed securely and in compliance with applicable data protection laws, including the GDPR.
By submitting your responses to the demographic-related questions, you acknowledge that you have read and understood the information provided regarding the processing of your personal data. You consent to the collection, use, and storage of your demographic data specifically for reporting and accountability purposes. Apart from this consent confirmation, all responses will be permanently anonymized and will not be used to evaluate your candidacy or impact any hiring decisions.
Do you provide your prior written consent to the processing of your demographic data for DEI purposes as described above?
Select...
Which gender do you most closely self-identify with? (Optional)
Select...
With which racial or ethnic group(s) do you closely self-identify with? (Optional; select all that apply)
Select...
Do you identify as part of the LGBTQIA+ community? (Optional)
Select...
Do you consider yourself to have a disability, long-term health condition, or neurodiverse condition (e.g., ADHD, dyslexia, or a chronic health condition) that may impact your work or require accommodations? (Optional)
Select...
By checking this box, I consent to Wrike Careers Page collecting, storing, and processing my responses to the demographic data surveys above.
Submit application
Get notified when new jobs are added by Wrike