Senior Developer Support Engineer

The opportunity
At Unity, we’re committed to creating a workplace that fosters collaboration and teamwork that allows you to harness your unique skills. Join us in creating industry tools to help creators of all levels bring their projects to reality.

What you'll be doing

• Lead engagement of new and existing customers to drive onboarding and develop relationships with key stakeholders.
• Develop expertise in SyncSketch and its uses across different organizations.
• Act as the technical lead for customers.
• Coordinate and support technical implementation tasks for new customers.
• Collaborate with Customer Success Manager and Solution Architects to ensure smooth transition from pre-sales to execution.
• Identify and resolve customer escalations and support tickets.
• Prepare knowledge base documentation and self-service modules.
• Communicate customer feedback and feature requests to the Product team.
• Perform product demonstrations and address product questions from various stakeholders.

What we're looking for

• Bachelor’s degree or foreign equivalent degree in Engineering, Computer Science, or a related field, and three (3) years of related work experience in the position offered or a related position.
• Must have three (3) years of experience with/in: Customer or Product Support; Building and working with content production pipelines; Leveraging knowledge of digital video and audio technologies, production management or DCC software; C++. C#, and C; Unreal 4, and Unity; Blender; and Photoshop.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.
• 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. Salary: $131,640 - $141,640/yr. Standard company benefits.
• Telecommuting permitted on a hybrid schedule as determined by the employer.

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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