Senior Engagement Manager

Hafnia (Sr) Engagement Manager

Do you thrive at the intersection of technology, strategy, and collaboration? As AI continues to evolve, the challenge isn’t just in building powerful models, it’s in building them with the right partners, data, people and responsible technology aligned with responsibly, with the right data, partners, and people. 

We’re looking for a technical Engagement Manager to play a pivotal role in organizing projects around how machine learning is built, used and applied to video data in real-life operations. You’ll help guide our early users and partners through advanced proof-of-concept (POC) projects, managing those from concept to execution, and supporting business development with your strategic vision. This is an international role with EU focus, which will evolve over time with the growth of project Hafnia and your vision. 

You’ll be joining Milestone Systems, a leading global provider of video management software, working closely with a forward-thinking product and engineering team. This is your chance to work on Project Hafnia and influence the way responsible computer vision products come to life, alongside an inspiring network of developers, customers, and innovation partners. 

Your Responsibilities: 

Users Impact: Organize and manage POC projects to foster shared learning and collaboration opportunities to deliver impact for and with early users as well as contribute to solution design for customer specific use-case. 

Relationship Building: Build strong relationships and become a trusted advisor on applied AI and video analytics solutions with our technology partners and end-customers.  

Communication: Communicate product insights and progress to stakeholders across the organization, including executive leadership 

Proactive Engagement: Engage in pre-sales activities and customer/partner facing presentations to understand their needs and provide early guidance. Gather questions, suggestions, and relay those to our Go to market, tech, product, or compliance team. 

Local activities: Orchestrate and participate onsite to data egress / ingress activities using suitcase servers, VMS integrations and cloud services connectors. 

Are you the right candidate? 

Skills: 

Project Leadership: Managing complex, cross-functional projects—from kick-off to delivery—with a clear eye on scope, timelines, and impact. 

Business Development Support: Ability to translate customer needs into opportunities, supporting the go to market team with insights that drive value and growth. 

Relationship Management: Fluid people skills and a natural ability to build trust with partners, customers, and internal stakeholders alike. 

Collaborative Co-Creation: Understand how co creation of technology product works and be able to facilitate collaborative development. 

Data & Licensing Understanding: Familiarity with data licensing and data lifecycle in the context of machine learning applications. 

Technically Savvy: Can get a server up and running, connect it to other servers on prem or in the cloud and with the networking skills required to do this through several different technologies to facilitate large data volume transfers. 

Experience: 

Has been involved in city or government operations and sales  

5+ years of technology related project management  

Worked with cloud storage services 

Hands on with servers and networks 

Proficient in defining and managing advanced analytics  

Experience in the Video, safety and security industry 

XProtect (or equivalent VMS) user experience is an advantage 

About the team: 

You will join over 20 good colleagues in a fast-growing and very international team that besides the engineering core counts profiles across marketing, sales and more. We all share an entrepreneurial mindset and a firm belief that we can break new ground to the benefit of the world with Project Hafnia incubated within Milestone. We work on a foundation of trust, collaboration and flexibility. Ideally, your base will be within regular travelling distance of our HQ in Copenhagen or our Madrid office but if you are the right profile, other options are possible. Please note that the focus of the partnerships initially will be in the EU and USA so you need to be comfortable working covering these time zones.  

What else can Milestone offer you: 

In addition to the exciting challenges of this role, Milestone provides: 

Opportunities for professional growth and development. 

A supportive company culture and inclusive workplace environment. 

Daily meals, snacks, and beverages in our canteen. 

Office amenities such as company bikes, a gym, massages, and Friday gatherings. 

Monthly company events for team bonding and enjoyment. 

Join us in shaping the future of video management through engineering and innovation. Apply now to be part of our forward-thinking team at Milestone! 

Contact and application: 

We look forwad to receiving your CV written in English. If you have any questions, you are very welcome to contact our Senior Product Enablement Manager, Torben Karall, tlf: +49 175 8324933 

We would like you to start as soon as possible as we interview candidates. 

Build your career here! 

Help us make the world see: 

You will become part of an ambitious, international company in rapid growth with development sites in Denmark, Bulgaria and Spain – and offices all over the world. We are technology driven as we are developing and maintaining one of the most advanced IP (Intellectual Property) video surveillance systems in the world. Innovation is not only important for us. It is a part of our DNA just as responsible use of technology which we actively support. We believe in trust, mutual respect, a healthy work life balance and room for all voices to be acknowledged. As such, we expect you to engage, speak up, and make a difference for our customers, your colleagues and yourself. Read more at milestonesys.com