Senior Engineer / Staff Engineer, Global System Support

3 Months ago • 5-10 Years • System Design

Job Summary

Job Description

As a Global System Support Engineer, you will be the bridge between Customer support and HW/SW/FW Engineering teams. You will debug field system issues of Ensemble grid agnostic systems to ensure Enphase products meet the highest quality standards. Responsibilities include driving customer escalations, providing technical support to resolve customer issues, analyzing logs, reporting and tracking issues, and working with product/program management. You will also create internal tools, support the field team, and communicate known issues to the field team. The role involves working with cutting-edge technology in a dynamic and fast-paced environment, focusing on innovation and quality.
Must have:
  • Drive customer escalations and define solutions with cross-functional teams.
  • Provide technical support for customer support teams to resolve issues.
  • Analyze customer site logs and apply fixes for SW/HW/FW issues.
  • Report and track SW/HW/FW issues in internal projects.
  • Use internal tools and database queries to diagnose customer problems.
  • M.Tech/M.S/B.Tech in Electrical/Electronics/Power systems
Good to have:
  • Previous experience as application/technical support engineer.
  • Experience with product development lifecycle and software release processes.

Job Details

GET READY FOR THE FUTURE OF ENERGY

Our Vision: World’s best software-defined home energy solutions company

Enphase Energy is using the innovation that made us the world leader in microinverter technology to transform energy generation and management forever.

We are one of the fastest growing and most dynamic Energy Systems Companies in the world.  By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart and safe. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself. 

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation energy technologies.  Our work environment is fast-paced, fun, and full of exciting new projects.

About the Job

  

Enphase is introducing a new technology called Ensemble which allows seamless operation of energy resources such as inverters, storage systems, and loads to operate in a microgrid environment whether connected to a grid or not. This technology allows us to meet predefined Quality of Service specification and Economic objectives.

The Global System Support Center  is central point of contact for all regional Field/Customer support teams to resolve the system related issues in Systems Business Unit. We work closely with all regional customer support and field application engineers. As Global System Support Engineer, you will act as bridge between Customer support and HW/SW/FW Engineering teams. You will be involved in various debugging field system issues of Ensemble grid agnostic system from NPI through EOL to ensure Enphase products meet the highest quality standards in the industry.

Key Responsibilities

 

    • Drive customer escalations on the products/system related issues, and work with cross-functional team to define the containment solutions and final resolutions, also provide timely updates to the management 
    • Provide technical/engineering support for customer support teams to resolve the customer issues
    • Collect and analyze the logs from customer sites and apply known fixes for SW/HW/FW issues.
    • Report and track the SW / HW /FW issues in the appropriate internal projects.
    • Work with Product management/Program management teams to ensure that all critical field related SW/FW issues are addressed in the new SW/FW releases
    • Use internal tools and database queries to diagnose the customer problems.
    • Create and maintain internal tools to automate the troubleshooting procedures, upgrade SW/FW, collecting failure information and monitor the performance of the customer systems
    • Support Field team to identify the defective hardware and co-ordinate with failure analysis team to find the root cause and implement the corrective actions
    • Provide subject matter expertise to regional field teams in resolving customer issues
    • Actively communicate to Field team about the known issues and containment solutions

 

 

Qualifications

 

  • Minimum Qualifications
    • M.Tech/M.S/B.Tech in Electrical/Electronics/Power systems
    • 5-10 years of experience in product support, new product rollout and driving customer escalations
    • Knowledge on Power systems, Power Electronic devices and Embedded systems
    • Excellent verbal and written communication skills, including information consolidation and presentation
    • Should have a “can do” attitude and team player in cross-functional environment
    • Proactive, flexible, and innovative mindset with analytical problem-solving skills, demonstrating strong ownership
    • Highly organized, able to multi-task, the ability to work individually, within a team and with other groups

 

  • Preferred Qualifications
    • Previous experience as application/technical support engineer or project manager
    • Experience with product development life cycle and software release processes is highly desired

 

 

 

Similar Jobs

Blinkhealth - Customer Support Specialist

Blinkhealth

Pittsburgh, Pennsylvania, United States (On-Site)
1 Month ago
Any Desk - Junior Project Manager

Any Desk

Stuttgart, Baden-Württemberg, Germany (Hybrid)
1 Month ago
Newrick Network - Senior Backend Developer - PHP Laravel

Newrick Network

Toronto, Ontario, Canada (Hybrid)
3 Weeks ago
Ion - Technical Recruiter

Ion

Mexico City, Mexico (Remote)
2 Months ago
Fox Factory - Sr Program Manager

Fox Factory

Gainesville, Georgia, United States (On-Site)
2 Months ago
Power Integrations - Senior System Engineer

Power Integrations

Shanghai, China (On-Site)
2 Months ago
Shield AI - Principal Fuel Systems Engineer

Shield AI

Dallas, Texas, United States (On-Site)
1 Week ago
Alten Technology - Controls System Engineer

Alten Technology

Richmond, Virginia, United States (On-Site)
3 Weeks ago
Nintendo - Senior Systems Engineer

Nintendo

Redmond, Washington, United States (Hybrid)
1 Year ago
Accenture - Application Developer

Accenture

Mumbai, Maharashtra, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Brillio - Product Engineering Delivery Manager

Brillio

Guadalajara, Jalisco, Mexico (On-Site)
8 Months ago
Niantic - Senior Game Designer

Niantic

San Francisco, California, United States (Hybrid)
1 Month ago
Wind River - Senior Industry Marketing Manager – Aerospace, Defense, Government

Wind River

Washington, District Of Columbia, United States (On-Site)
1 Month ago
Apple - SoC Power Analysis and Optimization Engineer

Apple

San Diego, California, United States (On-Site)
2 Months ago
Apple - Engineering Project Manager (NPI), Retail Engineering

Apple

Austin, Texas, United States (On-Site)
2 Months ago
Rippling - Staff Full Stack Engineer (Frontend) - Time Products

Rippling

New York, United States (On-Site)
4 Months ago
Applike - UI/UX Designer

Applike

Hamburg, Hamburg, Germany (Hybrid)
2 Months ago
Axon - Commercial Operations Analyst - Quoting

Axon

Scottsdale, Arizona, United States (On-Site)
2 Months ago
Tekion Corp - Product Manager

Tekion Corp

Bengaluru, Karnataka, India (On-Site)
2 Months ago
bytedance - Merchant Ecosystem Special Project and Strategy Lead

bytedance

Taguig, Metro Manila, Philippines (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Coupa - Senior Engineering Manager - Analytics

Coupa

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
ansira - Senior Helpdesk Engineer / Senior Helpdesk Support Specialist

ansira

Pune, Maharashtra, India (On-Site)
1 Year ago
Qualcomm - Senior Engineer- Python automation framework Machine learning

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Week ago
Glean - Staff Data Engineer

Glean

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Capgemini - Principal Software Engineer

Capgemini

Coimbatore, Tamil Nadu, India (On-Site)
2 Months ago
Landor - Designer

Landor

Mumbai, Maharashtra, India (Hybrid)
1 Month ago
Yodlee - Associate Lead - Information Security

Yodlee

Thiruvananthapuram, Kerala, India (On-Site)
2 Weeks ago
PhonePe - SRE - 2 (Big Data)

PhonePe

Bengaluru, Karnataka, India (On-Site)
2 Months ago
extreme network - SR SW SYSTEMS ENGINEER 9726- Layer2/Layer3 Protocol Developer

extreme network

Bengaluru, Karnataka, India (Hybrid)
3 Months ago
Ceragon Networks - Software R&D Manager

Ceragon Networks

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

System Design Jobs

Power Integrations - Engineer System Engineering Automotive

Power Integrations

Pasig, Metro Manila, Philippines (On-Site)
7 Months ago
Qualcomm - Staff Engineer - Modem Systems

Qualcomm

San Diego, California, United States (On-Site)
2 Months ago
Forescout Technologies  Inc  - Presales Systems Engineer

Forescout Technologies Inc

United States (On-Site)
4 Months ago
bytedance - Research Engineer Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (MS)

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Shield AI - Staff Engineer, Embedded Operating Systems (R3351)

Shield AI

Dallas, Texas, United States (On-Site)
1 Week ago
Saronic Technologies - Manufacturing Execution System (MES) Engineer

Saronic Technologies

Austin, Texas, United States (On-Site)
1 Week ago
Tesla - Vision Systems Engineer

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Apple - Hardware Systems Design Electrical Engineer - iPhone

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Tesla - System Engineer

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
5 Months ago
2K - Staff Systems Engineer

2K

Novato, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Kyiv, Kyiv City, Ukraine (Remote)

Warsaw, Masovian Voivodeship, Poland (Remote)

Kraków, Lesser Poland Voivodeship, Poland (Remote)

Kraków, Lesser Poland Voivodeship, Poland (Remote)

Sofia, Sofia City Province, Bulgaria (On-Site)

Kraków, Lesser Poland Voivodeship, Poland (Remote)

Kyiv, Kyiv City, Ukraine (Remote)

United Kingdom (Remote)

Kraków, Lesser Poland Voivodeship, Poland (Remote)

View All Jobs

Get notified when new jobs are added by GT HQ

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug