Senior Experience Designer

Overview

Designers at Autodesk can think across the system, champion design ideas, collaborate with partners, advocate for the customer, and deliver impactful data-driven designs. Our designers use creative solutions to deliver high-quality experiences our customers will love.

You will report to the AI & Content Solutions Experience Design Manager, working on our AI-powered Customer Success solutions for a team of talented experience and conversational designers. The goal of the team is to connect our front to back customer success experiences. As a designer on this team, you’ll design and influence our AI-powered experiences such as Autodesk Assistant.

We look to hire those who reimagine possible, those with diverse backgrounds who enhance our thinking, and leaders who shape the world and our future.

\*\*When applying, you must include both a resume and portfolio with password or access\*\*

Responsibilities

• Design workflows, interactions, and interfaces with varying levels of fidelity to communicate with peers and partners
• Use customer insights derived from analytics and customer interactions to help inform business and design decisions
• Help to plan and facilitate stakeholder interviews, customer interviews, and co-creation workshops
• Lead the development of personas, user journeys, user flows, wireframes, and prototypes
• Take an exploratory approach, considering the full range of opportunities across content, interaction, and third-party technologies
• Cross-Functional Collaboration: Work closely and effectively with product management, engineering, UX research, machine learning, and customer support teams to ensure successful product development and launch

Minimum Qualifications

• 5+ years of related professional experience in UX design
• Experience designing for AI powered systems and technologies
• Demonstrated experience wireframing, prototyping, high and low fidelity mock-ups, designing workflows and interactions using a range of tools and formats at multiple levels of fidelity
• Up-to-date expertise in human-centered design best practices
• Experience working collaboratively with global development teams and product managers to deliver usable and desired value to customers
• Excellent ability to distill complex ideas, and large amounts of data and viewpoints, to their essence
• Experience presenting designs to multiple audiences, including software development, product managers, quality assurance, learning content development, marketing, and sales
• Demonstrated experience in research such as contextual interviews, ethnography, user testing

Preferred Qualifications

• Degree or certification in interaction design or related field
• Experience designing for enterprise software, SaaS, cloud, and multi-channel experiences
• Experience with Agile software design methods
• Experience with Autodesk or comparable competitive products
• Experience working with conversational design