Senior HR Representative

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

We are looking for a Senior HR Representative with Dutch, German, English to join our team in Maastricht, The Netherlands, on part-time (32 hours) schedule.

The Senior HR Representative is part of the EMEA HR Services team, providing support to employees, managers and other customers, answering/processing HR related inquiries and transactions received through various channels, with a strong focus on excellent customer service.

Essential Job Duties and Responsibilities

• Provide personalized, excellent support to internal customers (employees, managers, etc) by answering their queries and processing their requests in a timely, professional and welcoming manner.  Deliver first contact resolution and provide high customer service that meets expected service levels and business performance goals.
• Use a case management tool to enter, track and respond to all activities efficiently, and meet service levels set out in Service Level Agreements.
• Perform various HR tasks and answering inquiries as needed, including:
  • Coordination of incoming and outgoing employee administration
  • Supporting and responding to employee issues/inquiries on HR policies, employee relations, compensation and benefits, etc.
  • Vacation, Leave of Absences and Sickness handling
• Training inquiries and generation of HR related reports
• Serve as resource for new hire orientations.
• Assist in communicating HR policies locally, ensuring consistency in policy communication and enforcement.
• Provide support to managers and Business HR in areas such as performance management, disciplinary investigations and procedures, address and bring resolution to employee/labor relations issues including but not limited to investigations, complaints, concerns.
• Ensure proper record keeping, and the confidentiality of cases and employee information as well as the integrity of HRIS data.
• Ensure compliance with all government and employment law regulations, including Works Council regulation where applicable, and ensuring that HR policies and procedures are updated as required.
• Ensure consistency in the delivery of information and enforcement of policies and procedures.
• Ensure compliance with all government regulations including country employment laws and internal processes.
• Performs regular audits to maintain data integrity.
• Ensure KPIs and metrics are met and are in compliance with established service level agreements, baselines and targets.
• Support the review and updating of content in the knowledge management and case management systems as well as other continuous improvement activities to improve HR Services efficiency and effectiveness
• Assists in additional activities translation support for policies and documentation
• Carry out other duties as assigned by management.

Education and Experience Requirements

Education:

• Bachelor degree in Human Resources

Experience:

• Minimum of five years of relevant experience. HR Shared Services or HR Operations experience preferred.

Preferred Skills and Abilities

• Expertise knowledge of HR regulations in the Netherlands is required, HR knowledge in Germany is preferred.
• Strong written and verbal communication skills with the ability to communicate effectively at any level in Dutch, German and English.
• Highly organized and strong detail orientation with a strong customer service orientation
• Able to work collaboratively across all levels of the organization.
• Ability to multi-task and change priorities quickly,  strong detail orientation, with focus on data quality
• Outstanding customer focus including attributes of empathy, compassion and service orientation
• Passionate and high energy which can assist in selling future vision to customers
• Adaptability/flexibility which includes being open to change and conducting business differently
• Focused on continuous learning and developing new skills
• Excellent process orientation which focuses on efficiency without losing sight of customer experience
• Savvy with technology which includes use of web-based platforms, case management, etc.  Proficient with Microsoft Office including Word, PowerPoint, Excel, and Outlook.

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development. Our benefits do further include: 13th month; Hybrid working; Holiday allowance; Travel expenses; Pension scheme.

#LI-CM1

#INDEED