Senior Inside Sales
Job Summary
Job Description
- Handle complex and multifaceted inbound and outbound sales inquiries.
- Evaluate and process high-value customer orders.
- Maintain comprehensive and detailed customer records.
- Identify and qualify high-potential sales leads.
- Record and analyze detailed sales activities.
- Prepare and present sophisticated sales quotes and proposals.
- Resolve complex customer issues with products and services.
- Coordinate with other departments for large orders.
- Support strategic sales initiatives and projects.
- Mentor junior associates and provide guidance.
- Dynamic global technology company
- Innovators with impact
- Expert software and information solutions
- Make a real difference in the lives of millions of people
- Help to advance sustainability, health, justice, prosperity, and commerce
- Diversity is core to our collective strength and high performance
- Caring and inclusive culture where you can belong
- Well-being benefits provide tools, programs, and resources to help employees feel healthy, happy, safe, and prosperous
- Awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization
5 skills required
Job Details
About Wolters Kluwer / Legal Software
As a global provider of expert information, software and services, Wolters Kluwer makes professionals work better and solve complex problems with confidence in an ever-changing world. Every day, our customers face decisive moments that impact the lives of millions of people and shape tomorrow’s society.
The Legal Software business unit, part of Legal & Regulatory division, commits to ‘deliver deep impact when it matters most’ by supplying lawyers and legal professionals across Europe with innovative workflow solutions. Today, more than 150,000 legal professionals use our software daily to improve their efficiency and performance, reduce risk, and make critical decisions.
We work side-by-side with our customers to continuously improve our software solutions, as a trusted partner. Through this focus on innovation and customer success, we have become a leading legal tech provider in Europe in just a few years.
With a highly diverse team of more than 350 employees across Europe, we strive to create an inclusive culture where our talented employees are our greatest strength. We like inspiring each other, encouraging each other, and working closely together across borders, and have a true entrepreneurial spirit.
We believe that with the right people, processes, and technology you can create a path to excellence and turn the ordinary into the extraordinary.
About the Role:
As a Senior Inside Sales Representative, your role involves advanced sales activities, utilizing specialized skills to handle non-standard sales problems. You will evaluate sales inquiries more critically and offer tailored solutions to customers, improving the overall sales process and outcomes.
Responsibilities:
- Handle complex and multifaceted inbound and outbound sales inquiries.
- Evaluate and process high-value customer orders.
- Maintain comprehensive and detailed customer records.
- Identify and qualify high-potential sales leads.
- Record and analyze detailed sales activities.
- Prepare and present sophisticated sales quotes and proposals.
- Resolve complex customer issues with products and services.
- Coordinate with other departments for large orders.
- Support strategic sales initiatives and projects.
- Mentor junior associates and provide guidance.
Skills:
- Complex Customer Service Orientation: Handle intricate customer needs.
- Targeted Sales Techniques: Tailored sales strategies for specific scenarios.
- Sophisticated Communication Skills: High-level communication proficiency.
- Advanced CRM Software Use: Expert use of CRM tools.
- Exceptional Organization: Superior task and time management skills.
- Advanced Attention to Detail: High degree of accuracy and precision.
- Data Interpretation: Ability to analyze and interpret sales data effectively.
- Comprehensive Product Knowledge: Extensive understanding of products/services.
- Perfect fluency in French, good command of English
Location: Bois-Colombes (Hybrid)
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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About The Company
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.
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