Senior Manager
Job Summary
Job Description
Lead a team, including Managers, fostering learning, growth, and performance. Assist in recruiting, training, developing, and retaining a diverse, high-performing team. Engage in floor leadership, interact with team members and customers, model excellence, and ensure business priorities and exceptional customer service are met. Address customer and team member concerns, escalating when appropriate. Drive business priorities and store performance by establishing, planning, and executing operational strategies. Uphold company policies, procedures, and protect company assets. Contribute to an inclusive environment by respecting differences and learning. Demonstrate Apple's values of inclusion and diversity, acting as a role model for inclusive leadership and building diverse teams.
Must have:
- Lead and empower team members
- Recruit, train, and develop diverse teams
- Engage in floor leadership
- Address customer/team member concerns
- Drive business priorities and goals
- Uphold company policies and procedures
- Protect company assets and information
- Contribute to an inclusive environment
Good to have:
- Actively participate in Floor Leadership
- Partner with leadership when appropriate
- Be a role model for inclusive leadership
Job Details
Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.
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