Senior Manager

2 Months ago • All levels

Job Summary

Job Description

Lead a team, including managers, fostering learning, growth, and goal achievement. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively engage in floor leadership, interacting with team members and customers to meet business priorities and deliver exceptional service. Address concerns and escalations, partnering with leadership and key business partners when necessary. Drive business performance and achieve store goals through operational strategy execution. Uphold company policies, protect assets, and maintain confidential information. Contribute to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity. Be a role model for inclusive leadership and foster diverse teams.

Must have:

Lead and empower team members
Assist with team development
Participate in floor leadership
Address customer concerns
Drive business priorities
Uphold company policies
Protect company assets
Contribute to an inclusive environment
Demonstrate inclusion and diversity

6 skills required

required for this role

Add these skills to join the top 1% applicants for this job

Job Details

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.