Senior Manager, Client Strategy & Value Creation
Job Summary
Job Description
- Advanced degree (MBA or relevant master's)
- 4+ years post-graduate experience
- Consulting experience (tier-one preferred)
- Life Sciences expertise (Pharma or Instruments)
- Strategic thinking & project oversight
- Customer relationship management
- Cross-functional team collaboration
4 skills required
Job Details
Responsibilities
- Serve as the primary point of contact for key customers, with a special focus on engaging Champions and Project Managers, fostering long-term partnerships, exceeding satisfaction, and aligning efforts to drive impactful outcomes.
- Develop and execute strategic account plans to drive growth and deepen the integration of our solutions, unlocking the full value potential of our XR solutions.
- Collaborate with internal teams - including solution design, production, and implementation - to align with customer needs and ensure the successful delivery of XR solutions.
- Conduct business reviews, maintain customer communication, and identify and seize opportunities to maximize growth and value creation.
- Mentor and guide your direct reports, supporting their professional development and contributing to the team's overall success.
- Analyze customer feedback and performance metrics to provide insights relevant to realworld one's company strategy and the XR solution roadmap.
Qualifications
- Advanced degree, preferably an MBA or a master's degree in a relevant field.
- 4+ years of post-graduate work experience, with a proven track record of professional achievement and impact.
- Experience working in the consulting industry, preferably at a tier-one consulting firm.
- Strong analytical and strategic thinking skills, with experience overseeing projects and driving them to successful completion.
- A growth-oriented mindset with a strong drive for continuous learning and improvement.
- Expertise in the Life Sciences sector, with a strong emphasis on Pharmaceuticals or Life Sciences Instruments/Tools; experience in operations or service operations is a significant advantage.
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About The Company
realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.
realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.
With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.
At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).
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