Senior Manager, Client Strategy & Value Creation
6 Months ago • 4 Years +
Job Description
As Senior Manager, Client Strategy & Value Creation at realworld one, you will be pivotal in digitally transforming and delivering value to Life Sciences customers. Responsibilities include identifying critical challenges, co-creating transformative strategies, designing innovative XR solutions, and serving as the primary customer contact. You will develop and execute strategic account plans, collaborate with cross-functional teams, conduct business reviews, and mentor direct reports. The role requires strong analytical and strategic thinking skills, expertise in the Life Sciences sector (Pharmaceuticals or Life Sciences Instruments/Tools), and experience in operations or service operations. Success will be measured by exceeding customer satisfaction and driving impactful outcomes.
Must Have:
- Advanced degree (MBA or relevant master's)
- 4+ years post-graduate experience
- Consulting experience (tier-one preferred)
- Life Sciences expertise (Pharma or Instruments)
- Strategic thinking & project oversight
- Customer relationship management
- Cross-functional team collaboration
As Senior Manager, Client Strategy & Value Creation at realworld one, you will play a pivotal role in digitally transforming and delivering value to customers within the Life Sciences industry. In this role, you will identify critical challenges, co-create transformative strategies, and design innovative XR solutions that optimize operations and service organizations to deliver tangible value.
Reporting directly to either our VP Pharma or VP Life Sciences Instruments, you will collaborate closely with your direct reports and partner with cross-functional teams - including solution design, production, and implementation - to ensure seamless delivery and impactful outcomes for our customers.
Responsibilities
- Serve as the primary point of contact for key customers, with a special focus on engaging Champions and Project Managers, fostering long-term partnerships, exceeding satisfaction, and aligning efforts to drive impactful outcomes.
- Develop and execute strategic account plans to drive growth and deepen the integration of our solutions, unlocking the full value potential of our XR solutions.
- Collaborate with internal teams - including solution design, production, and implementation - to align with customer needs and ensure the successful delivery of XR solutions.
- Conduct business reviews, maintain customer communication, and identify and seize opportunities to maximize growth and value creation.
- Mentor and guide your direct reports, supporting their professional development and contributing to the team's overall success.
- Analyze customer feedback and performance metrics to provide insights relevant to realworld one's company strategy and the XR solution roadmap.
Qualifications
- Advanced degree, preferably an MBA or a master's degree in a relevant field.
- 4+ years of post-graduate work experience, with a proven track record of professional achievement and impact.
- Experience working in the consulting industry, preferably at a tier-one consulting firm.
- Strong analytical and strategic thinking skills, with experience overseeing projects and driving them to successful completion.
- A growth-oriented mindset with a strong drive for continuous learning and improvement.
- Expertise in the Life Sciences sector, with a strong emphasis on Pharmaceuticals or Life Sciences Instruments/Tools; experience in operations or service operations is a significant advantage.
About realworld one
realworld one's mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions. Customers include several major companies such as Lonza, Sartorius, Cytiva, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, QIAGEN, Hologic, and GEA Group.
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