Senior Manager, Foundry Customer Engineering

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What You’ll Do

The Senior Manager, Foundry Customer Engineering (CE) will manage the Samsung foundry customer's programs in various process technologies. This position requires you to work with both customer and Internal Dept. seamlessly from business development to new product introduction (NPI) to full production.

The Customer Engineer will be responsible for the business growth by providing Samsung Foundry engineering services excellence. You will act as primary technical account interface with the Customer and all other functional teams in Samsung, and you are enabled to drive manufacturing teams to achieve production milestones in order to accomplish company business goals.

The ideal candidate will be enabled to grow within Samsung and qualified for further opportunities within our alternative verticals as well as within our Foundry group.

Location:  Daily onsite presence at our San Jose headquarters in alignment with our Flexible Work policy plus an average of <10% of domestic and international travel. 

Reports to:  Sr. Director, Customer Engineering

Req #:  42564

• Support internal account strategy plan, coordinate alignment of business and engineering executions
• Provide customer satisfaction by responding to account actions and driving collaboration on technical and cost effective solutions to meet customer and foundry's goals.
• Partners with engineering and business groups to ensure new product introduction (NPI) activities are meeting customer schedule and technical requirements.
• Complete other responsibilities as assigned.

What You Bring

• Bachelors in Electrical Engineering or related Physical Science with 15+ years of experience or Masters in Electrical Engineering or related Physical Science with 13+ Years of Industry Experience or PhD in Electrical Engineer or related Physical Science with 10+ years of Industry Experience. 
• Recent experience in Semiconductor process, product or device engineering required
• Previous work experience with major semiconductor foundry or Integrated Device Manufacturer companies preferred
• Previous project management experiences are preferred
• Strong customer orientation, good communication and presentation skills
• Proficient in Microsoft PowerPoint, Excel etc.
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

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