Senior Manager, Internal IT Systems & Cloud Operations

MRI Software is seeking a Senior Manager, Internal IT Systems & Cloud Operations to join our growing team in India, based out of Bangalore! This strategic leadership role will oversee critical aspects of MRI’s internal IT infrastructure, with a strong focus on enterprise tools, cloud operations, and collaboration across technical teams. 

The Senior Manager will also act as a deputy for IT escalations in India, serving as a senior escalation point during incidents, audits, and high-priority business scenarios. The role requires close collaboration with Cloud Engineering, Application Administration, and internal tools teams to manage and enhance key enterprise platforms such as Workday, Jira, ServiceNow, Confluence, and others. 

As a key member of the APAC IT leadership team, this individual will ensure high standards of service delivery, operational excellence, and security compliance across the region. 

Key Responsibilities: 

• Act as a deputy escalation lead for IT in India, handling high-impact incidents and representing IT in key engagements and audits. 

• Lead Indian teams across Cloud Engineering, DevSecOps, and Enterprise Applications. 

• Drive implementation and optimization of internal systems such as Workday, Jira, ServiceNow, Confluence, and Microsoft 365. 

• Ensure alignment with global IT strategies, governance, and security policies. 

• Oversee operations and continuous improvement for the India-based Application Administration  

• Collaborate with global and regional IT leadership on project execution and strategic technology initiatives. 

• Mentor and guide high-performing IT teams while supporting talent development and retention. 

• Foster a culture of innovation, security, and performance across IT operations. 

Requirements: 

• 15+ years of IT experience, with 5+ years in a senior leadership or management role. 

• Proven experience in managing enterprise IT escalations and mission-critical platforms in a global environment. 

• Working technical knowledge of cloud environments (Azure, AWS) 

• Experience with IT service management practices, DevSecOps, and SDLC methodologies. 

• Excellent communication, stakeholder engagement, and team leadership skills. 

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred). 

Benefits: 

• Flexible working arrangements (2 days in the office) 

• Annual performance-related bonus 

• Flexi Fridays – wrap up early on select Fridays 

• Opportunities for ongoing learning and career advancement 

• Inclusive, people-first company culture – follow MRI Software APAC on Instagram! 

About the business:

MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. 

Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000+ team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.