About the opportunity

What You'll be Doing:

• Lead a team of four Operational Excellence specialists, setting strategic direction, managing performance, and fostering a high-performing, collaborative team culture.
• Drive and oversee process improvement initiatives that enhance efficiency, accuracy, and scalability across compliance operations, including KYC, transaction monitoring, and sanctions controls.
• Design, implement, and optimize end-to-end workflows, leveraging automation and technology to reduce manual efforts and mitigate operational risks.
• Collaborate cross-functionally with Compliance, Risk, Product, Engineering, and other key stakeholders to identify operational pain points and deliver sustainable, compliant solutions.
• Establish and track performance KPIs for both processes and the OPEX team; use data-driven insights to guide continuous improvement strategies.
• Own the development, documentation, and governance of standard operating procedures (SOPs) and best practices to ensure consistency and regulatory compliance.
• Lead the evaluation and deployment of RegTech solutions, ensuring successful implementation, testing, and operational adoption across relevant compliance workflows.
• Champion a culture of continuous improvement and operational excellence, acting as a change agent to drive innovation and process transformation.
• Identify and assess operational risks, proactively working with stakeholders to strengthen internal controls and ensure audit readiness.
• Provide coaching and mentorship to team members, enabling their professional development and capability growth within the operational excellence function.

What We Look For In You

• Bachelor’s or Master’s degree in Business Administration, Engineering, Operations Management, or a related field.
• 5+ years of experience in compliance operations, process improvement, or operational risk within financial services or fintech; 2+ years in a leadership or team management role preferred.
• Proven expertise in process optimization, workflow automation, and continuous improvement using frameworks such as Lean, Six Sigma, or Agile.
• Demonstrated leadership skills, including team management, performance coaching, and stakeholder alignment across departments.
• Strong strategic thinking and problem-solving capabilities with the ability to navigate complexity and deliver practical solutions.
• Excellent interpersonal and influencing skills, with the ability to communicate effectively at all organizational levels and across functions.
• Familiarity with project management principles, and experience managing multiple initiatives simultaneously while maintaining focus on delivery and impact.
• Highly adaptable, proactive, and comfortable working in fast-paced and evolving environments.
• Excellent written and verbal communication skills, with a sharp attention to detail and documentation quality.
• Strong understanding of regulatory compliance frameworks (e.g., KYC, Transaction Monitoring, Sanctions) and how operational design impacts regulatory effectiveness.