Senior Manager, Product Management (CRM - Customer Relationship Management Products)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Manager, Product Management (CRM - Customer Relationship Management Products)

Expedia Group is seeking a Senior Manager of Product Management to lead a team of product managers responsible for optimizing the Agent Tool Experience used by Expedia and Vrbo Sales and Support teams. As part of the Traveler & Partner Service Platform (TPSP) product team, this leader will be an expert in internal user experience and has a vision for how to innovate and build sales workflows that reduce user effort, build partner loyalty, and facilitate revenue gains for Expedia Group.

In this role you will: 

• Develop product plans: Lead a team of product managers and collaborate with cross-functional business stakeholders to define and continuously refine the long-term product vision. Create business cases and product strategy artifacts for top Sales and Support user needs.

• Drive customer-centricity: Represent the voice of our Sales and Support users and champion to additional internal Product & Tech teams. Identify organizational, technical, product, design, and data gaps to unlock step change-improvements. 

• Conduct product delivery: Tackle broad internal user needs and themes that cut across multiple business groups, with an emphasis on end-to-end experiences and outcomes. Establish a data-driven framework for evaluating and prioritizing opportunities, partner with Business Enablement teams to develop compelling experiences, and deliver across all required teams and dependencies. 

• Optimize Performance: Define success metrics for the Sales CRM Experience. Partner with business and analytics teams on frameworks for measuring performance. Continuously improve outcomes for internal users. 

Experience & Qualifications:   

• You have 8+ years of experience in a product role scaling internal user efficiency. Experience with Salesforce is a plus.  

• You have experience leading a product management team with responsibility for a broad product portfolio where you prioritize scope, allocate resources and organize teams for coordinated delivery. 

• An effective communicator, you simplify complex situations allowing individuals at all levels to rally behind you.   

• You are a driving force in integrating AI/ML and personalized experiences for internal users

• You maintain high standards for individual, team, and organizational accomplishments, pursuing daring goals and deriving satisfaction from continuous improvement.  

#LI-MC1

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.