Senior Manager, Strategic Insights & Data Science

Sr. Manager, Strategic Insights & Data Science

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.

Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.

We are looking for a strategic and data-driven Sr. Manager, Strategic Insights & Data Science to join our Analytics, Insights, and Pricing (AIP) team within Finance, Strategy & Insights (FS&I). In this role, you’ll drive data science initiatives that influence decision-making across the business. You’ll work closely with executive stakeholders to surface insights from customer segmentation, econometric modeling, and supply-demand optimization. This is a high-impact opportunity to help shape marketplace strategy, improve forecasting accuracy, and advance our understanding of user behaviors across the platform.

Responsibilities

• Guide cross-functional stakeholders through complex problem-solving initiatives that directly influence Upwork’s business strategies

• Lead the design and application of advanced analytics methodologies including marketing mix models and customer segmentation

• Translate technical analyses into compelling business narratives and recommendations for executive leadership

• Partner with data engineering to develop and enhance shared data assets such as feature stores and analytics pipelines

• Drive forecasting and scenario modeling to support strategic planning and operational decisions

• Collaborate with product, marketing, and marketplace teams to measure performance and identify growth opportunities

• Establish and maintain best practices in analytics, modeling, and data storytelling across the AIP team

What it takes to catch our eye

• 3-5+ years of experience in top-tier management consulting or strategic analytics roles with a proven track record of influencing business outcomes through insights

• Ability to structure ambiguous problems and design rigorous, hypothesis-driven approaches to analysis

• Strong communication and storytelling skills with the ability to clearly convey complex ideas to diverse audiences

• Demonstrated ability to build trust-based relationships with cross-functional partners and drive alignment around strategic recommendations

• A proactive, agile mindset with a passion for ownership and operating in a fast-paced, high-growth environment

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice