Senior Manager, Tech Lead - Crew & Manager Experiences - Restaurant Technology

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

The Senior Manager Tech Lead for Restaurant Technology will be responsible for the technical direction, strategy, overall deployment and market adoption of a McDonald’s accuracy solution.

Accountabilities & Responsibilities:

• Establish a technical vision and strategy for restaurant products, specifically focusing on an accuracy solution
• Drive the technical direction for the product, participate in any relevant partner selection, and lead a development team
• Lead integration discussions with applications in the McDonalds ecosystem
• Partner with our restaurant platform, product, and engineering teams to review architecture, solution designs and drive alignment on a Platform and Application North Star
• Attend all squad level ceremonies and act as the leader of the Software Development Engineers (SDE’s) of the respective squad
• Partner with the PM (in a Product squad) to lead the entire lifecycle of the backlog grooming process
• Manage the output (quality and efficiency ) of external vendor & internal squads to ensure they are delivering to the standards required by McD
• Ensure that code development aligns with architectural, quality, and security standards
• Maintain documentation standards for all software shipped by the squad
• Answer technical questions from the squads and stay accountable for technical solutioning
• Accountable for deployment of new features including QA, push to production and defect remediation
• Senior manager level TLs can act as manager to several manager level TLs
• Act as the mentor to junior TLs
• Assist and be the authority on features and capabilities to our engineers and other product teams to ensure alignment
• Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business.
• Develop and implement optimization experiments to validate and optimize features adoption
• Collaborate across functions (e.g. Market partners, IT, and Program Management) to ensure the timely delivery of products
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 – $190,310 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor Degree or equivalent experience in Computer Science, Engineering or a related field
• 10 plus years of technology experience required.
• 8 plus years hands-on software development experience, with knowledge of Agile software development process
• Significant software development experience, with knowledge of Agile software development process
• Experience engaging with team members across an at-scale, complex, global matrixed org setup
• Excellent understanding of latest development technologies
• Infrastructure knowledge
• Experience with code refactoring, design patterns, developing with a focus on design, continuous deployment, building highly scalable applications, and ensuring application security
• Proficient in pair programming, continuous integration, developing with tests & incremental design
• Experience in Agile Development, application of Agile techniques and delivery practices
• Encourages the use of Agile methodologies to foster a dedicated approach in product teams
• Strong communication skills with ability to explain complex technical decisions to non-technical collaborators
• A bias toward action
• Strong quantitative analysis skills; expertise in analytics and proficiency in research and analysis
• A passion for driving an improved customer & crew experience as well as a passion for improving operations
• A love of new technologies and the drive to find ways to implement better tools and processes
• Retail and Digital technology experience
• Experience translating customer needs into product features
• Strong ability to speak to, as well as collaborate with, engineers, project managers, corporate leadership, and partners
• Experience leading multi-functional teams and managing indirect reports to achieve organizational goals
• Experience and expertise in project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation
• Curious, committed, and a self-starter with a strong preference for taking initiative; Proven track record of accomplishing tasks

Preferred Qualifications:

• MBA
• Retail experience - Point of sale systems and/or kitchen management solutions
• Experience working on projects that span multiple organizations, geographies and business units

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.