Senior Operational, Technology and Outsourcing Risk Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

Dublin, Ireland  | 💰€ competitive salary, share options + Benefits | Hear from the team ✨

⭐Our Risk team

Monzo Europe is an Irish-based subsidiary of the Monzo Group which will, upon authorisation, be the base for Monzo’s expansion as a bank into the European Union. We are looking for a Senior Operational, Technology and Outsourcing Risk Manager to provide independent oversight, challenge and advisory support on the effectiveness of our operational, technology, and outsourcing risk management practices across the EU. You will be a key member of the second line risk management team and work closely with senior stakeholders across the first line, technology, operations, and supplier operations to ensure risks are proactively identified, assessed, monitored, and managed in line with Monzo's risk management framework and appetite.

This role requires a proactive and strategic mindset, strong Information and Communication Technology (ICT), Security and Third Party risk management expertise, and a deep understanding of operational resilience and digital banking operations. This role reports to the Director of Operational Risk, Monzo Europe.

🔑You’ll play a key role by...

• Acting as the second line subject matter expert (SME) for operational risk, ICT and security risk (including cyber), and third-party/outsourcing risk.
• Providing effective oversight and challenge of first line risk and control self-assessments (RCSA), incident management and reporting, issue remediation and risk mitigation processes.
• Supporting the ongoing development and maintenance of our Operational Risk Management Framework (ORMF), policies, standards and associated ICT,  Security and Third Party Risk Management policies and risk appetite metrics.
• Conducting second line assurance reviews and risk deep dives into critical operational and technology areas, providing actionable recommendations and insights.
• Reviewing and challenging the design and effectiveness of controls over key technology systems, digital infrastructure and outsourced service providers.
• Providing second line input into our technology and security strategies, business continuity planning, and third-party onboarding processes.
• Overseeing the implementation and testing of the digital operational resilience act (DORA) in the EU and ensuring compliance with applicable local regulatory standards.
• Partnering with supplier operations, legal, and technology and information security teams to assess third-party risk throughout the outsourcing lifecycle.
• Preparing operational, technology and third party risk reports and providing updates to relevant governance forums, including risk committees and senior management.
• Supporting Operational, ICT and Security Risk Management

🤩 We’d love to hear from you if…

• You have 10+ years’ experience in operational risk, technology risk or related roles in financial services, ideally within a digital or challenger bank.
• You have a deep knowledge of risk management practices, regulatory expectations, and industry standards related to operational, ICT and outsourcing risk.
• You have a strong understanding of digital banking technology, including cloud computing, cybersecurity, fintech integrations and data management.
• You have experience in evaluating and challenging risk and control environments, particularly in high-growth or fast-changing environments.
• You have a proven ability to navigate complex stakeholder landscapes and influence decision-making at senior levels.
• You have a detailed understanding of regulatory requirements such as EBA Guidelines on ICT & Security Risk Management, EBA Guidelines on outsourcing arrangements, DORA, Central Bank of Ireland Guidance on Operational Resilience, General Data Protection Regulation (GDPR), Payment Service Directive (PSD2/PSD3).
• You have experience conducting Business Impact Assessments (BIA) and scenario testing.
• You have strong analytical, problem-solving and project management skills.
• You have excellent stakeholder management and communication skills, with the ability to influence senior leadership.
• You have experience working with regulators and managing regulatory engagements.

🙌What’s in it for you

💰 A competitive compensation package, composed of a base salary ➕ share options.

📍This role will be based in a Dublin office, however you will be expected to travel to Monzo’s head offices in London from time to time.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚€1,200 learning budget each year to use on books, training courses and conferences.

🏥Private healthcare scheme

💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 3 key steps

• Introductory call with with a member of the Talent Acquisition team
• Hiring Manager call
• x4 interviews testing technical and behavioural skills

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-ÉS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊