Senior Outbound Sales Executive

1 Month ago • 2 Years + • Sales

Job Summary

Job Description

Tide is seeking a Senior Outbound Sales Executive to focus on the UK market. The role involves calling existing members to build rapport, understand their businesses, and upsell relevant products or services. The executive will collaborate with other departments to stay informed about new product launches and effectively pitch them. The position requires working in a dynamic, data-driven environment to achieve team and individual targets and meet Key Performance Indicators (KPIs). Responsibilities include maximizing revenue through upselling and cross-selling, ensuring clear communication tailored to UK customers, testing new leads and scripts, and accurately recording interactions and sales outcomes in a CRM tool. The role also involves understanding prospective members' business operations and recommending relevant products and services, as well as undertaking ad-hoc tasks and projects to support other business areas.
Must have:
  • Proven telesales experience, preferably UK-focused
  • Minimum 2 years of current telesales experience
  • Exceptional verbal communication and interpersonal skills in English (Versant B2 - 60< and C1)
  • Excellent telephone manner, negotiation, persuasion, and objection-handling skills
  • Open to flexible shifts aligning with UK hours
  • Confident, outgoing, and enthusiastic nature
  • Self-motivation and conscientiousness
  • Experience using Kustomer or similar CRM
Good to have:
  • Prior outbound calling experience with UK clients
  • Previous financial services telesales experience
  • Knowledge of UK culture and consumer behavior
  • Knowledge of Buyer Behaviour, Sales and KYC
  • Ability to work both independently and collaboratively
Perks:
  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave
  • Personal L&D budget
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Sabbatical Leave

Job Details

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.


Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.


Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

The Sr. Telesales Executive (International Market) in the MEM Department at Tide is dedicated to helping small businesses thrive. We build strong relationships with our members by understanding their needs and offering tailored solutions. Working collaboratively with other departments, we stay informed about new products to ensure our members receive the best support.

ABOUT THE ROLE

As a Sr. Telesales Executive (International Market) you will be:

  • Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
  • Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
  • Work in a dynamic and data driven environment to reach team and individual targets and meet KPI’s
  • Upsell and cross sell products/services to maximise revenue
  • Ensure clear, concise and effective communication tailored to UK customers
  • Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
  • Accurately record interactions, feedbacks and sales outcome in CRM
  • Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
  • Spend time to take on ad-hoc tasks and work on projects that support other business areas 

WHAT MAKES YOU A GREAT FIT

Tide is seeking a dynamic Sr. Telesales Executive (International Market) to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:

  • Proven experience in telesales preferably in an international/UK- focused role with minimum 2 years of current experience in telesales (Prior outbound calling experience working with UK clients is preferred)
  • Previous financial services telesales experience would be an advantage and success working towards a revenue target
  • Exceptional Verbal Communication and interpersonal skills in English (Versant B2 - 60< and C1)
  • An excellent telephone manner, strong negotiation, persuasion and objection-handling skills
  • Open to work in flexible shifts to align with UK based hours
  • Knowledge of UK culture and consumer behavior would be a plus
  • Confident, outgoing and enthusiastic nature 
  • Self motivation and conscientiousness, wanting to make a real difference to the business
  • Experience using Kustomer (or a similar CRM tool)
  • Willingness to take on new projects and get involved in the teams growth
  • Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
  • Some knowledge of Buyer Behaviour, Sales and KYC
  • Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets

WHAT YOU'LL GET IN RETURN

  • 25 days paid annual leave 
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget
  • Additional health & dental insurance
  • Mental wellbeing platform 
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Sabbatical Leave

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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About The Company

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.


Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.


With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

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