Senior Producer, Incidents - Monopoly GO!

Description

• Own accuracy in alerting
• Have a strong understanding of alerting systems and alert aggregation/correlation tools and a passion for extending that knowledge to the expert level for the Monopoly Go alerting environment
• Maintain alerting KPI’s
• Drive ever-improving accuracy in alerting through audits and deep dives
• Provide Incident command during highly visible and impactful incidents 
• Coordinate, analyze, and escalate incidents in partnership with vendors, business units, game teams, and partners 
• Be accountable for incident outcomes
• Communicate concisely through written and verbal communication during stressful situations
• Contribute to process improvements and maintain runbooks/playbooks
• Be on-call for Incident command

• Extensive experience working with alerting systems and driving accuracy in alerting
• 2+ years of relevant work experience as an Incident commander
• High-level understanding of networking and cloud services
• Excellent interpersonal and communication skills, with the ability to communicate clearly & concisely under pressure 
• Positive attitude, effective communication, and strong coordination skills 
• Ability to meet deadlines and perform well under pressure 
• Ability to logically prioritize tasks and track multiple streams under pressure
• Strong motivation to learn new technologies 

• Pagerduty alert management and automation 
• Experience with Datadog, Kibana, Bugnsag and other alerting systems
• Black Rock 3 or other incident management certification 

 Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.