Senior Producer, Incidents - Monopoly GO!

1 Month ago • 2 Years + • Product Management

Job Summary

Job Description

Scopely seeks a Senior Producer, Incidents for its Monopoly GO! team. Responsibilities include ensuring accuracy in alerting systems, maintaining KPIs, and providing incident command during critical events. This role requires experience with alerting systems, incident command, networking, and cloud services. The ideal candidate possesses excellent communication and coordination skills, thrives under pressure, and can prioritize tasks effectively. The position involves collaborating with vendors, business units, and game teams to resolve incidents and improve processes. On-call duty for incident command is required.
Must have:
  • Extensive experience with alerting systems
  • 2+ years experience as Incident Commander
  • Understanding of networking and cloud services
  • Excellent communication & coordination skills
  • Ability to manage multiple tasks under pressure
Good to have:
  • PagerDuty alert management & automation
  • Experience with Datadog, Kibana, Bugsnag
  • Black Rock 3 or other incident management certification

Job Details

Description

Scopely is looking for a Senior Producer, Incidents, to join our Monopoly GO! Game team remotely from the US, Spain, UK or Ireland.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.      
     
Monopoly GO! is our new casual game and a key franchise that has just become Scopely’s largest game, enjoyed by millions of players. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.   
What You Will Do
  • Own accuracy in alerting
  • Have a strong understanding of alerting systems and alert aggregation/correlation tools and a passion for extending that knowledge to the expert level for the Monopoly Go alerting environment
  • Maintain alerting KPI’s
  • Drive ever-improving accuracy in alerting through audits and deep dives
  • Provide Incident command during highly visible and impactful incidents 
  • Coordinate, analyze, and escalate incidents in partnership with vendors, business units, game teams, and partners 
  • Be accountable for incident outcomes
  • Communicate concisely through written and verbal communication during stressful situations
  • Contribute to process improvements and maintain runbooks/playbooks
  • Be on-call for Incident command
What We’re Looking For
  • Extensive experience working with alerting systems and driving accuracy in alerting
  • 2+ years of relevant work experience as an Incident commander
  • High-level understanding of networking and cloud services
  • Excellent interpersonal and communication skills, with the ability to communicate clearly & concisely under pressure 
  • Positive attitude, effective communication, and strong coordination skills 
  • Ability to meet deadlines and perform well under pressure 
  • Ability to logically prioritize tasks and track multiple streams under pressure
  • Strong motivation to learn new technologies 
Bonus points
  • Pagerduty alert management and automation 
  • Experience with Datadog, Kibana, Bugnsag and other alerting systems
  • Black Rock 3 or other incident management certification 

 

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

 Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

 
This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.   
 
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
 
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
 
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
 
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
 
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
 
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
 
For more information on Scopely, visit: scopely.com.
 
Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.
 
Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.
 
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com.

Similar Jobs

Canva - Backend Engineer - Internationalization

Canva

Beijing, Beijing, China (Remote)
1 Month ago
Warner Bros Games - Staff Software Engineer - Backend (Adtech Team)

Warner Bros Games

Pune, Maharashtra, India (Hybrid)
1 Month ago
Warner Bros Games - Senior Software Engineer - Java

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Warner Bros Games - Staff Software Engineer

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
3 Weeks ago
Trend Micro - (Sr.) Cloud Developer (Security Playbooks)

Trend Micro

Taipei City, Taiwan (On-Site)
6 Months ago
N-iX - Senior Product Owner

N-iX

Colombia (Remote)
2 Weeks ago
Wind River Systems - Principal Product Manager - Automotive

Wind River Systems

United States (On-Site)
5 Months ago
Tencent - Overseas Game Publishing Business Management Manager

Tencent

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
Fluence - Product Manager - Battery Systems

Fluence

Houston, Texas, United States (Hybrid)
6 Months ago
Glean - Product Management Lead, Enterprise

Glean

Palo Alto, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Warner Bros Games - Senior Software Engineer

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Warner Bros Games - Staff Software Engineer - Golang - QoE Platform

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Stake Logic - Tier 2 Technical Support Specialist

Stake Logic

Birkirkara, Malta (On-Site)
1 Month ago
GoReel - Manual QA Engineer

GoReel

Bratislava Region, Slovakia (Remote)
1 Week ago
NVIDIA - Senior GPU Cluster Software Engineer

NVIDIA

Shanghai, Shanghai, China (On-Site)
2 Months ago
Warner Bros Games - Staff Software Engineer

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
3 Weeks ago
Warner Bros Games - Senior Staff Engineer - Java-Commerce Team

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
1 Week ago
Warner Bros Games - Staff Software Engineer - Backend (Adtech Team)

Warner Bros Games

Pune, Maharashtra, India (Hybrid)
1 Month ago
DEVOTEAM - IT Traineeship (Dutch speaking)

DEVOTEAM

Amsterdam, North Holland, Netherlands (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United Kingdom

Supercell - Senior Game Artist, London

Supercell

London, England, United Kingdom (On-Site)
5 Months ago
King - Brand Marketing Manager - 12 month FTC

King

London, England, United Kingdom (On-Site)
1 Week ago
Assystems - Process Engineer

Assystems

Blackburn, England, United Kingdom (On-Site)
5 Months ago
PlayStation Global - Technical Account Manager II

PlayStation Global

London, England, United Kingdom (Hybrid)
4 Weeks ago
Epic Games - Gameplay Systems Programmer, Fortnite

Epic Games

London, England, United Kingdom (On-Site)
2 Months ago
Two Point Studios - Senior Community Manager

Two Point Studios

Farnham, England, United Kingdom (Hybrid)
3 Months ago
Build A Rocket Boy - Senior Technical Designer

Build A Rocket Boy

Edinburgh, Scotland, United Kingdom (On-Site)
2 Months ago
Activision - Expert Animator

Activision

London, England, United Kingdom (Hybrid)
3 Months ago
Playground Games - Senior VFX Artist

Playground Games

England, United Kingdom (Hybrid)
4 Months ago
Universally Speaking - Ukrainian Games Tester

Universally Speaking

England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Omnissa - C++ & iOS - Senior MTS & Member of Technical Staff - III

Omnissa

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
Nagarro - SAP Product Compliance Consultant

Nagarro

Germany (Remote)
2 Weeks ago
The Walt Disney Company - Manager, Strategic Insights (Product)

The Walt Disney Company

Santa Monica, California, United States (Hybrid)
5 Months ago
Meta - Software Engineering Manager, Product

Meta

Bellevue, Washington, United States (On-Site)
5 Months ago
Tesla - Energy Team Technical Project Management Internship

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Sporty Group - BR Customer Success Associate - English and Portuguese

Sporty Group

São Paulo, State Of São Paulo, Brazil (Remote)
7 Months ago
Hologate gmbh - Technical Project Manager

Hologate gmbh

Munich, Bavaria, Germany (On-Site)
3 Weeks ago
Peak - Product Manager, Games

Peak

(On-Site)
8 Months ago
Activision - Product Management Intern

Activision

Montreal, Quebec, Canada (On-Site)
1 Week ago
Hologate gmbh - Project Manager (Client projects)

Hologate gmbh

Munich, Bavaria, Germany (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

California, United States (Remote)

London, England, United Kingdom (On-Site)

Barcelona, Catalonia, Spain (Remote)

Barcelona, Catalonia, Spain (Hybrid)

Barcelona, Catalonia, Spain (Hybrid)

Dublin, County Dublin, Ireland (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Lisbon, Lisbon, Portugal (Hybrid)

Barcelona, Catalonia, Spain (Hybrid)

View All Jobs

Get notified when new jobs are added by Scopely

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug