Senior Product Designer

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

Role Description

Your north star: Designing exceptionally intuitive experiences that empower clinicians and patients to interact seamlessly, ensuring patients get the care they need, when they need it.

As a Senior Product Designer, you'll be instrumental in building tools and experiences that serve our clinical teams and patients. Your designs will directly impact how users interact with our platform, from clinician workflows to patient-facing applications. A deep understanding of both patient needs and clinical workflows will be essential for this role.

This role will report to the VP of Product Design. Specifically, you will:

• Shape design strategy: Envision and lead design strategy for your cross-functional team, built on a strong understanding of how our clinical teams deliver care and how Pomelo fits into our patients' lives.
• Design and prototype high-impact user experiences: Craft and rapidly iterate on intuitive, end-to-end experiences that solve specific challenges for our diverse user base, from streamlining clinical workflows to enhancing patient engagement.
• Drive cross-functional alignment: Facilitate workshops and discussions with product, engineering, clinical, and operational stakeholders to drive towards holistic solutions that prioritize seamless care coordination and rapid patient benefit.
• Champion data-informed improvements: Utilize user research, usability testing, and relevant data to continuously refine and enhance our products, ensuring they demonstrably improve patient care, increase user satisfaction, and help Pomelo achieve its goals.
• Elevate design standards: Act as a strong advocate for user-centered design principles across the organization, contributing to our design system and mentoring others to elevate the overall quality and impact of our solutions.

Who you are

• 7+ years of experience designing and delivering high quality digital tools in organizations working in complex problem spaces
• Proven track record of independently leading thoughtful user research processes that directly evaluate potential design directions.
• Excellent systems-thinking skills, connecting product and operational changes to meet the needs of users.
• Strong communication skills, especially when describing complex research and design concepts to audiences who may not be that familiar working with designers.
• Portfolio required demonstrating the design work you’ve done — including problems you were tasked with solving, approaches you took, and outcomes delivered.

Bonus points if you

• Have worked at a startup during a period of rapid growth

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged -- and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $150,000 to $185,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

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Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com  to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.