Senior Product Management Operations

1 Month ago • 4 Years + • Product Management

Job Summary

Job Description

The Product Operations Project Manager role at NiCE involves driving operational excellence across the product lifecycle. Key responsibilities include leading cross-functional initiatives, coordinating product launches, and optimizing processes. This role requires managing project plans, communicating with stakeholders, and supporting product management teams. The successful candidate will develop and manage operational processes, champion best practices, and work in a fast-paced environment. They will also be responsible for planning, execution, and delivery of product launches, ensuring milestones are met on time and within scope. The candidate must also be able to distill large quantities of information into concise and effective presentations for senior management and other stakeholders.
Must have:
  • 4+ years in program/project management or related roles.
  • Experience managing cross-functional projects with GTM teams.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to manage multiple priorities simultaneously.
  • Proven ability to influence without authority.
  • Strong collaborator and team player.
  • Process-oriented mindset with a focus on continuous improvement.
  • Self-motivated and committed to professional excellence.
  • Familiarity with product management and collaboration tools.
  • Analytical mindset with the ability to use data to drive decisions.
Good to have:
  • Experience in SaaS or enterprise software environments is a plus.

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

About the Role
We are seeking a detail-oriented and results-driven Product Operations Project Manager to join our fast-paced software company. In this role, you’ll be a critical partner to our product and go-to-market teams, driving operational excellence across the product lifecycle. You will own and optimize cross-functional processes, coordinate product launch activities, and help scale our delivery operations as we grow

 Key Responsibilities

  • Lead and coordinate cross-functional initiatives across product, engineering, enablement teams, pricing, billing, marketing, and customer success teams
  • Communicate in an effective and professional way with stakeholders and customers
  • Drive planning, execution, and delivery of product launch, ensuring milestones are met on time and within scope
  • Create and manage project plans, timelines, risks, and status communication methods.
  • Support product management teams with tools, reporting, data, and frameworks to improve product planning, prioritization, and delivery
  • Develop and manage operational processes that improve team efficiency and collaboration
  • Champion best practices in documentation, product communications, and feedback loops

Qualifications

  • 4+ years of experience in program/project management, product operations, or related roles in a software or tech company
  • Proven experience managing cross-functional projects and working with product and GTM teams
  • Excellent interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information into concise and effective presentations for senior management and other stakeholders
  • Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
  • Proven ability to influence without authority in a cross-functional, fast-paced environment
  • Strong collaborator and team player with the ability to work effectively in a matrixed organization
  • Process-oriented mindset with a focus on continuous improvement and operational excellence
  • Self-motivated and committed to professional excellence in all aspects of work
  • Familiarity with product management and collaboration tools (e.g., Jira, Confluence, SharePoint, MS Office Suite, ,etc.)
  • Analytical mindset with the ability to use data to drive decisions and improve processes
  • Experience in SaaS or enterprise software environments is a plus

Requisition ID: 6988
Reporting into: Director, Professional Services
Role Type: Individual Contributor 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

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