Senior Product Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking an experienced Product Manager to join the core Platform team at NICE CXone. The successful candidate will be responsible for driving the development and execution of product strategies, ensuring alignment with business goals, and delivering exceptional customer experiences with a focus on the primary Administration services. We are a fast-paced, rapidly evolving organization and this role is within the very heart of the CXone platform. 

How will you make an impact?  

• Product Strategy: Develop and implement product strategies that align with the company's vision and market demands and drive tactical delivery of short-term items. 

• Market Analysis: Conduct thorough market research and competitive analysis to identify opportunities and threats. 

• Product Development: Collaborate with cross-functional teams, including engineering, User Experience, and marketing to drive product development from ideation to launch. Expect to work directly with Developers in the USA and India. 

• Customer Focus: Gather and prioritize customer feedback to ensure product features meet customer needs and enhance user experience. You will be expected to work directly with account management teams to help answer questions and direct concerns to relevant teams. 

• Roadmap Management: Create and maintain a detailed product roadmap, ensuring timely delivery of product milestones. This includes creating JIRA artifacts, tracking, these and escalating any potential issues as they arrive with recommendations on resolution. 

• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform decision-making. 
• Stakeholder Management: Effectively communicate product vision, strategy, and progress on short and long term requirements to internal and external stakeholders. 

Have you got what it takes?

• 7+ years as a Product Manager working in a SaaS environment following Agile software delivery and SDLC processes are required. Knowledge of AWS, Angular, and JIRA is a plus as is knowledge of Contact Centers 

• Proficiency in product management tools and methodologies, knowledge of Pragmatic Marketing “Practical Product Management” is preferred. 

• Bachelor’s degree or equivalent experience in business, Marketing, Engineering, or a related field; MBA desirable but not required 

• Strong analytical and problem-solving skills plus the ability to work effectively in a fast-paced, dynamic environment. 

• Excellent communication and interpersonal skills and experience working with distributed teams in different countries is desirable 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.