Senior Product Manager
Job Summary
Job Description
Resolver is seeking a Senior Product Manager for its Trust & Safety division, focused on developing products that prevent online harm and abuse. The role involves defining and executing a product roadmap, collaborating with internal teams (analysts, engineering, data science, legal) and external partners to build solutions for detecting, assessing, and mitigating online threats. The ideal candidate will have domain expertise in areas like online trust and safety, law enforcement, national security, or anti-financial crime, with strong product management, communication, and stakeholder management skills.
Must have:
- Experience in intelligence-led or threat-informed environments
- Comfortable navigating ambiguity
- Strong communication and organizational skills
- Excellent stakeholder management
- Understanding of product management principles
- Sound judgment and ethical compass
Good to have:
- Experience in trust & safety, security, or fraud prevention product roles
- Knowledge of data privacy, regulation, and legal frameworks
- Familiarity with threat intelligence platforms
Perks:
- Market competitive pay rates
- Discretionary bonus/commission scheme
- 33 days holiday
- Critical Illness insurance
- Life Insurance Cover
- Healthcare Cash Plan / Healthcare, dental and vision plan
- Attractive pension / 401k retirement plan scheme
- Cycle to Work Scheme
- Employee perks schemes
- Mental health wellbeing portal
- Flexible working opportunities
6 skills required
Job Details
Description
Are you passionate about protecting people online and shaping products that prevent harm? Do you bring experience from trust and safety, law enforcement, defence, or national security, and want to apply that knowledge to real-world online challenges?
Resolver brings 20+ years of online risk expertise, combining human intelligence, OSINT, and proprietary technology to surface the threats others miss. Trusted by leading platforms, and engaged with industry experts and regulators, we understand that actionable intelligence is key to creating safe online spaces. We also know that providing platforms with a clear narrative of risk and the impact of trust and safety policy actions is vital in securing the trust of the public and regulators.
We are looking for a Senior Product Manager to join our Trust & Safety division. A division dedicated to delivering intelligence to protect users, prevent abuse, and ensure online spaces remain safe, secure, and resilient. This is a unique opportunity to lead the development of products that enable intelligence operations to power trust and safety interventions at scale.
About the Role
In this role, you will be responsible for defining and delivering products that enable online safety intelligence and moderation services. You will work closely with our external partners and internal teams: analysts, engineering, data science, and legal – to build solutions that detect, assess, and mitigate online threats.
While strong product leadership and decision-making are essential, we are particularly interested in candidates who bring deep domain expertise from fields such as:
- Online Trust & Safety
- Law enforcement or policing (online safety, intelligence, cybercrime units)
- National security or threat intelligence
- Anti-financial crime
- Public sector roles with experience in intelligence-led decision-making
Responsibilities
- Define and lead the execution of a product roadmap that aligns with the company’s mission and business objectives, working closely with our customers, the Head of T&S, Director of Product, Head of Intelligence and other leadership team members to align product priorities with business goals.
- Partner with customers, and operational teams to understand our customers’ needs and translate them into product features and enhancements.
- Inspire and align teams to deliver high-impact, mission-critical products. You will act as a key link between delivery and operational teams, translating business needs into clear requirements, reducing ambiguity and providing clear communication to the business on the product delivery approach.
- Advocate for good practice in professional standards, product management, customer-centric design, and agile development, with a positive, outcome focussed attitude.
- Balance technical constraints, operational needs, and ethical considerations in product decisions
- Stay informed about industry trends, emerging technologies, and regulatory developments to inform product decisions.
- Contribute to cross-functional response efforts in crisis or and incident scenarios
About You
- You will have experience working in intelligence-led or threat-informed environments such as online safety, anti-financial crime, or within government, policing, or defence
- Comfortable navigating ambiguity and working in fast-evolving risk environments, and can drive progress through this ever evolving landscape of online risk by communicating and modelling a clear sense of purpose, resilience, positivity and commitment to those you work with.
- Strong professional skills of communication, mission and delivery focus, organisation, problem solving, prioritisation and empathy.
- Excellent stakeholder management skills, with the ability to work across technical and non-technical teams
- Understand the principles of effective product management (clarity, prioritisation, roadmapping, user-centric design) and project delivery.
- You bring sound judgment, discretion, and a strong ethical compass, underpinned by a commitment to delivering value and making a positive difference to our society.
Desirable Experience
- Previous experience working in a trust & safety, security, or fraud prevention product role or management consultancy in these fields
- Understanding of data privacy, regulation, and legal frameworks in online safety
- Knowledge of threat intelligence platforms, risk scoring, or signal-based detection systems
Benefits:
Our rewards are as unique as our culture, and we want to attract the best people and retain them.
Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision. We offer an excellent salary and benefits package which includes:
- Market competitive pay rates based your skills and experience
- Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads
- 33 days holiday including Bank Holidays
- Critical Illness insurance
- Life Insurance Cover
- Healthcare Cash Plan / Healthcare, dental and vision plan
- An attractive pension / 401k retirement plan scheme
- Cycle to Work Scheme
- Employee perks schemes offering discounts, rewards, giveaways and more
- Mental health wellbeing portal and access to an in-house clinical psychologist
- Flexible working opportunities
Statement:
'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.
Resolver, a Kroll business is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
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