Senior Product Manager, Matchmaking

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become a community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG, UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes."

At EFG, our product culture is at the heart of everything we do. So when it comes to building a product team, we are looking for passionate product people who serve the community by relentlessly focusing on our players, making data-informed decisions, and love building experiences that delight millions of competitive gamers.

Want to help create worlds beyond gameplay, where players take on the test of the highest tier of competitive gaming, playing against the best in the ultimate destination for players seeking serious and intense matches with the chance to take on the professionals in esports.

As a Senior Product Manager for our Matchmaking system, you will work cross-functionally with design, engineering and product marketing, as well as other cross-functional teams, to build a world-class experience for our players, matching them with players of similar skill and facing them against the toughest challenge, and grinding the rankings.

We are looking for an experienced Product Manager, who is highly customer-focused, team-oriented, and has a real bias for action. You will have a consistent track record of taking end-to-end ownership and successfully delivering results in a fast-paced and technical environment. You are comfortable inspiring our teams with vision, and also willing to get your hands dirty with the daily work of the team.

What will you do in this role?

• Develop a deep understanding of our players, both existing and potential, across all games, by conducting both quantitative and qualitative user research to understand user needs, pain points, and preferences.
• Collaborate on the product vision, strategy, roadmap, and supporting metrics required to deliver new features and experiences for our play propositions for both paid and free users.
• Work cross-functionally with engineering, design, and product marketing, as well as other cross-functional development teams, to build experiences that delight users, including writing requirements, participating in team rituals, and playtesting new features.
• Own major feature launches within the team and with other teams across Digital Platform.
• Utilise data to prioritize, measure success, and iterate on product improvements.
• Foster a culture of continuous improvement, providing constructive feedback.

• In-depth Product Management experience within a technical environment, preferably in gaming.
• Experience prioritizing features effectively based on user insights, business context and data, then making strong recommendations and trade-offs to iterate quickly.
• Exceptional verbal and written communication skills, with the ability to manage and influence stakeholders at all levels.
• Strong analytical skills with experience in data-informed decision-making, quantitative and qualitative user research and discovery.
• A proactive attitude towards learning and development, with a willingness to embrace new challenges.
• A passion for gaming and esports and a desire to innovate within a growing industry.

About us:

We value Diversity, Equality, and Inclusion and we aspire to be the single destination for all competitive gamers around the world; we know the best teams are made up of the most diverse and talented people. We pride ourselves on bucking the trend against the usual attitudes of the games industry and hiring the best talent, regardless of background or identity.