Senior Product Support Specialist

2 Minutes ago • 4-8 Years • Product

Job Summary

Job Description

Zenoti is seeking Product Support Consultants to assist customers in effectively utilizing their cloud-based software solution for the beauty and wellness industry. This role involves working 24x7x365, requiring flexibility in shift assignments based on customer needs. Responsibilities include resolving customer issues, ensuring smooth business operations on the Zenoti platform, managing tickets, and providing feedback to influence product direction. The ideal candidate will have a technology-centric background, strong analytical and problem-solving skills, excellent communication abilities, and previous experience supporting web-based enterprise applications, with a willingness to work night shifts in a fast-paced startup environment.
Must have:
  • 4 to 8 years supporting web-based enterprise applications
  • Willingness to solve customer problems
  • Technology-centric background
  • Strong logical, analytical, and problem-solving skills
  • Excellent communication skills
  • Work in night shifts
  • Ability to work in a fast-paced startup environment
Good to have:
  • Previous advanced support experience with data-driven, web-based applications
Perks:
  • Innovative company revolutionizing the wellness and beauty industry
  • Dynamic and diverse team valuing collaboration, creativity, and growth
  • Opportunity to lead impactful projects and shape global success
  • Attractive compensation
  • Medical coverage for self and immediate family
  • Access to regular yoga, meditation, breathwork, and stress management sessions
  • Regular social activities and community initiatives

Job Details

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

 

 

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

What Will I be doing?

  • Work with customers to help them solve issues they have with using Zenoti
  • Own customer reported issues and see problems through to resolution
  • Consult with customers to ensure their business operations run effectively on Zenoti
  • Follow all defined processes in the team when working on issues
  • Be part of the ticketing system and handle the client reported issues.
  • Be proud of what you work on, obsess about the quality of the work you produce
  • Influence the direction of the product by providing feedback about challenges customers have with using our product

 

What Skills do I need?

  • 4 to 8 years in supporting web-based enterprise applications
  • A willingness to solve problems for our customers
  • A technology-centric background
  • Previous advanced support experience with data-driven, web-based applications
  • Strong logical, analytical and problem solving skills
  • Excellent communication skills
  • Work in night shifts
  • Can work in a fast paced, ever changing, start-up environment

 

Why Zenoti?

  • Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
  • Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
  • Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
  • Attractive compensation. 
  • Medical coverage for yourself and your immediate family. 
  • Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
  • Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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About The Company

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

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