Senior QA Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Working as part of the engineering team you will participate in all testing activities for the ContactEngine platform. This will include functional and non-functional testing using a combination of manual and automated testing with a focus on, and continual drive towards automation.

How will you make an impact?

• Participate in all testing activities within the agile pipeline – estimation, prioritisation, planning and coordination.
• Provide input into platform architecture and implementation of automation tooling and frameworks to facilitate testing, continuous integration, delivery, and deployment.
• Create and execute detailed, comprehensive, and well-structured test plans and test cases that will include both functional and non-functional tests.
• Support the investigation of bugs and live production issues.
• Recreate and verify defects with detailed replication steps, working with the engineering team to ensure efficient resolution.
• Perform thorough regression testing prior to releasing and as and when any bugs are resolved.
• Develop and maintain automated test suites across staging and production environments.
• Creation and maintenance of test data.
• Stay up to date with new testing tools and test strategies.

Have you got what it takes?

• Must have experience in Javascript/Typescript.
• Proven experience in a similar testing role within software development with at least 3+ years of experience.
• Hands-on experience with automated testing of .NET applications and services in a cloud environment with a good understanding of test automation design patterns, practices, tools, and frameworks e.g. BDD, Gherkin/SpecFlow/Jasmine, Selenium, Protractor, Playwright etc. Writing tests using JavaScript, TypeScript etc.
• Experience in creating clear, concise, and comprehensive test plans and scripts, test execution and reporting of the results.
• Practical experience in software testing (planning and execution, manual and automated) across the application landscape e.g. UI, business logic, data access, web services/APIs.
• Sound understanding of different types of tests, their value, and where they fit into the software development lifecycle.
• Experience with cross browser and non-functional testing strategies and tools.

You will have an advantage if you also have:

• Experience working in an Agile/Scrum environment.
• ISEB/ISTQB qualified.
• Experience working in an ISO 27001 controlled environment where data security is paramount.
• Experience using BrowserStack or other third-party selenium grids.
• Knowledge of Git, TeamCity and Octopus Deploy.
• Experience with performance testing and tools.
• Knowledge of SQL.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:

Reporting into: Manager, Engineering CX.

Role Type: Individual Contributor.

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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