Senior QA Manager

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Senior QA Manager - Madrid - All resumes in English please

Role Overview

To manage the QA Department for assigned projects & staff: managing test process & submissions, planning of resources internally, ensuring the highest quality of product to deadlines, coordinating all related staff & departmental issues. Working in the Madrid office and reporting to the SVP of QA/General Manager.

Duties and Responsibilities

• Supervision of allocated projects.
• Supervision of QA Managers, Senior Lead QA Testers, Lead QA Testers, Associate Lead QA Testers, Sr. QA Testers, and QA Testers.
• Feedback & liaison with Functional & Compliance QA, Producers, Developers, & other External Departments.
• Liaison with Platform Holders to ensure guidelines & standards compliance.
• Joint sign-off of development milestones & managing the submission process.
• Manage bug reports, bug database, & QA reports.
• Manage department through day-to-day business.
• Quarterly performance reviews of direct reports.
• Raising disciplinary issues as appropriate.
• Build successful working relationships with Worldwide Development Studios Internal & External, QA Department locally & globally, Local Producers, Platform Holders, Producers, and Developers, and Third Party Developers Internal & External.
• Actively participate in recruiting and interview process.

Knowledge and Skills

• Excellent communication skills, both oral and written, internally & externally.
• Management skills to include: successfully handling ambiguity, flexibility & understanding of the development process, and maintain good relations with producers & developers.
• Knowledge of bug database systems, QA process, test plan creation, and bug writing process.
• Minimum of 3-5 years of experience as a QA Manager or equivalent.
• Knowledge of format holder standards (Sony, Microsoft, Nintendo).
• Hardworking, reliable, punctual, flexibility to work unsociable hours depending on deadlines.
• Knowledge of MS Office suite, Source Control and Visual Studio.
• Technically proficient with PCs, gaming consoles, and related hardware.
• Ability to liaise with other departments.

Basic Qualifications

• Must be able to communicate effectively & successfully in English, in both written and oral forms.
• Bachelor’s Degree in a related discipline.
• Minimum of 5-7 years of experience.
• Passion for the video games industry.
• Willingness to adopt a broad overview of the department.
• Well-developed interpersonal, communication skills, and management skills.
• Reliable with the ability to work in a team environment.
• Attention to detail and positive personality to foster excellent working relationships.

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