Senior Salesforce Manager, CRM Systems

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

We are seeking an experienced Senior Manager to lead our Salesforce CRM Systems team in delivering innovative, scalable solutions that drive business growth and operational excellence. This strategic leadership role combines hands-on technical expertise with team management, requiring someone who can architect enterprise-level Salesforce solutions while mentoring high-performing development teams. You'll play a pivotal role in shaping our CRM strategy and ensuring seamless integration across our technology ecosystem.

As Senior Manager of Salesforce CRM Systems, you will oversee the design, development, and optimization of our Salesforce platform. This role requires a leader who can balance strategic thinking with technical execution, managing complex projects while fostering innovation and collaboration across cross-functional teams. You'll be responsible for establishing best practices, driving major initiatives, and ensuring our Salesforce platform evolves to meet the dynamic needs of our sales, finance, and operations teams.

What You’ll Do

• Lead and mentor team of Salesforce Developers, Administrators, CPQ Engineers.
• Manage team capacity planning and resource allocation to meet project demands
• Design, develop, test, and document high-quality Salesforce solutions using Apex Classes, Triggers, Lightning Web Components, VisualForce Pages, and Aura Components
• Create individual development plans to support career growth and skill advancement
• Conduct regular performance reviews and create individual development plans
• Manage capacity planning, resource allocation, hiring, and onboarding processes
• Foster culture of innovation, collaboration, and accountability
• Optimize quoting, pricing, and order management processes
• Support end-to-end sales operations workflows and Deliver solutions that streamline complex sales cycles
• Maintain data integrity across integrated platforms
• Partner with sales, finance, operations, and product teams to understand business requirements
• Collaborate with engineering teams including product, information security, DevOps, and infrastructure
• Stay current with Salesforce platform advancements and AI technologies
• Implement development best practices across the organization & Ensure platform reliability and security

What You’ll Bring

• 8+ years of hands-on Salesforce development experience, including expertise in Apex Classes, Triggers, Lightning Web Components, and enterprise integrations
• 5+ years of technical leadership experience managing Salesforce development teams, with proven ability to recruit, hire, onboard, and develop technical talent
• Excellent communication and stakeholder management abilities with experience presenting to executive audiences
• Strong project management skills with ability to manage multiple complex initiatives simultaneously
• Collaborative mindset with experience working across cross-functional teams
• Strategic thinking capabilities with ability to align technical solutions with business objectives
• Mentorship experience with a track record of developing technical talent
• Extensive experience with Salesforce implementation, including complex pricing models, usage-based billing, and enterprise system integrations with ERP, CRM, and billing platforms
• Strong background in test automation frameworks and enterprise application integration patterns
• Proven experience conducting performance reviews, providing constructive feedback, managing career development conversations, and implementing team improvement initiatives
• Deep expertise across the Salesforce technology stack including declarative automation tools, modern web technologies, and DevOps practices for Salesforce environments
• Excellent communication and stakeholder management abilities with experience presenting technical solutions to executive audiences and collaborating across cross-functional teams
• Strong project management skills with ability to manage multiple complex initiatives simultaneously, including resource planning, timeline management, and strategic alignment with business goals
• Experience with AI integration and emerging Salesforce AI capabilities, along with ability to leverage internal AI solutions to drive productivity improvements
• Strategic thinking capabilities with mentorship experience and a track record of developing technical talent, promoting team members, and fostering innovation and collaboration within high-performing teams

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications including ServiceNow, Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization.This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.