Senior Site Reliability Engineer

6 Days ago • All levels • $105,800 PA - $149,550 PA

Job Summary

Job Description

The Senior Site Reliability Engineer will ensure the high availability and performance of systems and applications related to financial transactions processing in over 200 countries. Responsibilities include maintaining and resolving incidents for various applications, proactively analyzing potential issues, collaborating with engineering teams to implement solutions, automating tasks, participating in troubleshooting, and creating comprehensive documentation. The role also involves working with observability tools and participating in an on-call rotation. The engineer will contribute to improving reliability, scalability, and efficiency and will engage with innovative solutions to ensure a reliable and secure environment for financial transactions.
Must have:
  • Perform SRE functions including maintenance and incident resolution.
  • Analyze applications to detect potential problems proactively.
  • Work on project delivery, upgrades, and deployments.
  • Collaborate with service partners to implement innovative solutions.
  • Automate routine tasks and processes.
Good to have:
  • Implement GenAI and machine learning to optimize application reliability.
  • Design and implement modern observability solutions.
  • Participate in on-call support.

Job Details

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone’s pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction we are in 200+ countries.   Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge. We seek an experienced IT professional to join us as a Senior Site Reliability Engineer, working in the Product Reliability Engineering function who will:
  • Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all applications, products, and services – including debit, prepaid and risk lines of business.
  • Perform ongoing-Proactive analysis of various authorization, Api and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.
  • Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.
  • Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.
  • Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.
  • Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.
  • Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among L1-L2 peers.
  • Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.  
  • Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all Verifi products.
  • Participate in on-call roster to support business including off-hours. 
  • Self-motivated, and have excellent interpersonal and communication skills.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

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About The Company

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth.

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