Senior Software Engineer - AI Service

About Us

We are the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At our company, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At our company, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview

As a Senior Software Engineer based out of our technical center of excellence, you will be working alongside a group of passionate and talented individuals in building our Platform AI Service.

You will be creating robust, scalable, and secure serverless services that power and unify our SaaS platform, enabling our customers to derive insights from their governance data. With the full power of AWS at your disposal, you’ll be focused on building the platform AI service which will enable the AI-powered solutions to many applications. You will act as the key link between our AI research team and product delivery, translating cutting-edge models into commercial-quality, production-ready solutions. The team will fully own services, from coding to deployment and monitoring; you’ll participate in architecture discussions, and regularly demo to the entire department.

Key Responsibilities

• Design and implement secure, scalable, fault-tolerant, high-performance, yet simple solutions using AWS Serverless technology. These solutions should strive to be event-driven, highly observable, with infrastructure as code, and tightly leveraging AWS’s ecosystem of services.
• Collaborate closely with AI researchers to translate AI solutions to robust and scalable AI services, and assist other teams to integrate the services in their products.
• Build the infrastructure and pipelines necessary to deploy, monitor, and manage AI service at scale, ensuring they are observable, resilient, and cost-effective.
• Optimize your development and delivery experience in order to maximize your team’s productivity and deploy continuously to production.
• Work in a collaborative environment where you regularly pair, plan, and execute tasks as a team and strive to optimize your team’s DORA metrics.
• Participate in product design so you understand our customer problems and suggest solutions to solve those problems, especially where AI can provide a breakthrough solution.

Required Experience/Skills

• 5+ years of professional experience developing web applications in an agile environment.
• 3+ years of experience in AWS, ideally with hands-on infrastructure as code experience.
• 3+ years of experience with Python.
• Stay on top of the rapidly evolving AI landscape, including new models, tools, and research, knows how to leverage tools to quickly build cutting-edge solution
• Ability to develop highly-readable and well-tested code that adheres to SOLID principles.
• Ability to contribute to a high-performing agile team, and to product innovation.
• Passion for learning and sharing your knowledge with others.
• Excitement for understanding our customers and their problems, so that we can improve and modernize governance all around the world.

Preferred Experience/Skills

• Experience with AWS CDK, TypeScript and React.
• Experience with Microservices architecture and Event-driven architecture.
• Experience with CI/CD pipelines and automated testing on AWS.
• Practical experience in deploying and managing AI applications in a production environment
• Understanding of the software engineering challenges in MLOps, such as prompt and flow management, data drift, and performance monitoring.

What We Offer You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. We offer a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

We created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, we have offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. We are proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also our EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: We do not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, employees or any other organization location. We are not responsible for any fees related to unsolicited resumes.

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