Senior Software Engineer

2 Hours ago • All levels

Job Summary

Job Description

The Senior Software Engineer will join a fast-paced escalations team to work on product development, resolve customer issues, and train other tiers. Responsibilities include troubleshooting software modules, providing technical insights to customers, developing and modifying product modules, and participating in feature design. The role requires strong troubleshooting skills, programming skills in Java and node.js, experience with software management systems, and excellent communication skills. The engineer will be expected to manage multiple tasks, resolve customer issues and contribute to product enhancements. The role is remote.
Must have:
  • Strong troubleshooting skills and a methodical approach
  • Programming skills: Java and node.js are required
  • Experience with software management and deployment systems
  • Excellent written and oral communication and teamwork skills
  • Knowledge of networking protocols and technologies
  • Experience with Kubernetes and other container orchestration technologies
  • Demonstrated knowledge in working with Linux environments
  • Prior experience working in a commercial development environment
Good to have:
  • Experience working with various databases and with MongoDB
  • Previous experience working directly with customers, including on-site visits
Perks:
  • Flexible work arrangements

Job Details

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: 

  • BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
  • Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
  • CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
  • DUNS 100 Best Tech Companies to Work For in 2024
  • Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
  • 2024 Inc. 5000 list for the 4th consecutive year!
  • Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

We’re looking for a skilled Senior Software Engineer who's interested in joining a fast-paced and high-energy escalations team. You’ll work on product development from fixes through enhancements, resolving customer issues, and training other tiers. The successful candidate will be very detail-oriented, highly organized, and have excellent organizational and communication skills. They’ll need to be able to manage multiple high-priority tasks simultaneously, and effectively drive customer product issues to resolution.

What you’ll do:

  • Troubleshoot complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers.
  • Own internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
  • Develop and modify product modules as a solution to issues or gaps reported by customers.
  • Develop and modify product modules to enhance capabilities and growth according to the company’s roadmap.
  • Play a key role in feature design activities and have an in-depth understanding of features.
  • Work with QA teams to recommend resolutions, provide insights, and ensure that issue fixes are properly implemented into our products.
  • Actively partake in company-internal training sessions, compile materials, and deliver them to other tiers.

What you’ll bring:

  • Strong troubleshooting skills and a methodical approach.
  • Programming skills: Java and node.js are required.
  • Experience with software management and deployment systems (like Jenkins, GIT, AWS, Azure, and others).
  • Previous experience working directly with customers, including on-site visits 
  • Excellent written and oral communication and teamwork skills.
  • Knowledge of networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, and network components.
  • Experience with Kubernetes and other container orchestration technologies.
  • Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
  • Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, and build environments.
  • Experience working with various databases and with MongoDB – an advantage

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

  • Care - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine and make it our mission to always stand out

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

  • Flexible work arrangements 
  • Other compulsory benefits based on country of residence

#LI-Remote

#LI-AT1

We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

CPRA Employee Privacy Notice: CA 

BigID is an E-Verify Participant.

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About The Company

BigID is a leader in data security, privacy, compliance, and governance: enabling organizations to proactively discover, manage, protect, and get more value from their data in a single platform for data visibility and control.


Customers use BigID to reduce their data risk, automate security and privacy controls, achieve compliance, and understand their data across their entire data landscape: including multicloud, hybrid cloud, IaaS, PaaS, SaaS, and on-prem data sources

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