Senior Software Engineering Manager

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Are you bready* for a change?

Toast is looking for a Senior Software Engineering Manager to take responsibility for building new, innovative FinTech capabilities. As well as providing a cutting edge point of sale system for restaurants, Toast also processes billions of dollars of payments, and offers best-in-class financial service solutions to our customers. As we build new solutions to meet the needs of our customers, we are also focused on optimising for extensibility, resilience and scalability, using continuous delivery tools & methodology. This is an exciting opportunity to build and lead a new team in delivering impactful strategic Fintech solutions.  

As a Senior Engineering Manager on our team, you will:

• Drive overall technical architecture, design, build and launch features/improvements on our platform. 
• Deliver  high-impact complex projects that may span multiple teams and amplify impact by aligning organizations toward coherent architectural strategies
• Drive delivery of business outcomes across multiple teams, including planning and execution 
• Collaborate closely with Product Management and UX to get actionable, valuable work defined for the team
• Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation
• Coach individuals in professional and technical development to set up for their success
• Hire and mentor Team Leads and Senior Technical Staff members to ensure their success at Toast

The Toast platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants and integration partners to our system. The services we develop on this team are essential for Toast’s operation and their resilience and reliability are crucial from a business and user perspective.

If you want to help create something tangible that is used every day, help small businesses achieve their vision, and take on the challenge of scaling a SaaS product from millions of users to hundreds of millions of users, Toast is the place for you.

Work Mode: This role follows a hybrid work model, requiring a minimum of 2 days per week in the office.

Do you have the right ingredients? (Experience)

• Fintech products solution design, implementation at launch at scale
• 10+ years mentoring and growing successful teams
• Advanced degree in Computer Science, Engineering or other equivalent quantitative disciplines
• 5+ years of managing, coaching and growing successful teams
• Highly proficient knowledge in a high-level programming language such as Java, Kotlin, Go, etc. No problems if you have experience with other languages. Good engineers can adapt.
• Excellent knowledge in other parts of the stack, Postgres, JavaScript (React), Flutter
• Enjoys building well-engineered, usable, and accessible systems
• Experience working in a team with Agile/Scrum methodology
• Have knowledge of and experience in building backend services/APIs
• Have a strong understanding of software engineering, distributed systems, and Event Platforms gained from hands-on experience building fault-tolerant and secure applications.
• You have experience working with product teams to invent solutions that deliver good outcomes to our customers and the company
• A bias towards action, with the ability to balance between getting things done and making things perfect
• A strong sense of empathy for customers and teammates
• A desire to build a diverse team that wins together and prioritizes customer success

Our Tech Stack

Our products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java and Kotlin on DropWizard; we use AWS extensively, ranging from S3 to RDS to DynamoDB to Lambda. We have our own platform for dealing with service elevations and robust load balancing. We store data in PostgreSQL databases or DynamoDB tables depending on use case, and utilize Apache Spark for large scale data workloads including query and batch processing. The web frontend is built using React and ES6. Our restaurant point of sale application is an Android application written in Java and Kotlin. Apache Pulsar and Camel are used extensively in our integration transaction workflow processing.