Senior Software Engineering Manager, Memberships

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About The Team

The Service Monetization team is responsible for building, maintaining, and securing systems that manage subscriptions for millions of Crunchyroll fans, generate bills and collect payments for Crunchyroll users around the world. We are directly tied to many streams of revenue and pride ourselves on quality code, service reliability, and teamwork. Our day to day work includes building features for robust subscription management, customer incentives, integration with a variety of payment providers, fraud detection, and maintaining compliance of our systems. Our services enable millions of subscriptions and process millions of payments in a secure, distributed, and scalable environment that is constantly evolving to meet the needs of both our fans and our business! This person will report to the Senior Engineering Manager, Revenue and Memberships.

We are a diverse group of individuals. We represent the whole spectrum of enthusiasm for anime and have more interests outside the anime realm. Most of all, we are inclusive and welcome all. Come join us and be a part of an integral part of the Crunchyroll family.

About You:

We get excited about candidates, like you, because:

A day in the life of our Senior Software Engineering Manager:

• Lead and mentor a team of engineers to ensure the use of best practices, architectural standards, and scalability promoting a collaborative and efficient work environment.
• Run the daily operations of the engineering team, including managing scrum ceremonies such as grooming, sprint planning, daily stand-ups, and retrospectives.
• Work with product and leadership to define and execute the development roadmap for aligning with our goals and customer needs.
• Work closely with partners and cross-functional teams to understand requirements, gather feedback, and communicate project progress and status updates to create high-quality solutions.
• Manage project timelines, resource allocation, and budgeting to ensure timely and successful delivery of projects.
• Conduct regular one-to-one meetings with team members to provide feedback, support their career development, and address any challenges or concerns.
• Monitor team performance and productivity, identifying areas for improvement and implementing strategies to improve efficiency.
• Stay informed about industry standards, regulations, and security practices related to subscriptions and payments processing.
• Collaborate with the DevOps team and other engineering managers to improve the efficiency of the entire engineering team
• Participate in hiring and onboarding processes to attract top talent and build a skilled engineering team.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

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Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.