Senior SRE Manager

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.   

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. 

The Reliability & Hosting team is a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments. We specialize in systems covering operating systems, storage, networking, VMware, databases, monitoring, and performance. Site Reliability leads are expected to be competent in many areas and are expected to become subject matter experts in select areas.

The Senior Manager of Site Reliability Leads will be leading this team of individuals and will need some of the technical understanding of Intelerad products and can combine social and emotional skills to enable their team to achieve Service Level Objectives.

Supervisory Responsibilities: 

• Enable the work of the Site Reliability Leads and create a group of highly collaborative individuals
• Lead, develop, and coach the Site Reliability Leads and manage performance according to the organization’s values and goals.
• Define and measure Performance, Efficiency, and Quality metrics for the team (SLOs)
• Develop the DevOps culture within the Site Reliability Engineering department

Duties/Responsibilities:

• Maintain familiarity with the technology, users, system interfaces relevant to the operation of Intelerad products
• Organize and lead the definition of SLIs, SLOs and SLAs for Enterprise Imaging Systems
• Improve the integration between teams in all departments and break down silos wherever possible
• Collaborate with Architecture to create and maintain blueprints, standards, and procedures for the efficient operation of Intelerad Products
• Ensure that Intelerad’s processes are being followed, and collaborate to improve them
• Participate and lead the analysis, design, and development of operational processes

Required Experience/Skills:

• University or college education in science, technology, engineering, or equivalent industry experience
• 5+ years experience in a leadership roles
• 5+ years experience in engineering roles
• Strong sense of ownership and dedication to results
• Stimulates the group to higher performance standards
• Humble leader that believes that his/her success comes from the success of their team
• Ability to organize people and resources towards the effective and efficient pursuit of objectives
• A proactive approach to spotting problems, areas of improvement, and bottlenecks
• Ability to adapt to working with a wide array of technologies and languages
• Excellent verbal and written communication skills and ability to communicate technical subjects to a broad range of stakeholders
• Knowledge of systems design, performance tuning, DevOps, and site-reliability engineering •
• Knowledge of high-level languages, such as Python, Go, Java, C/C++
• Knowledge of VMware Enterprise, Windows Server, Linux, and AWS
• Knowledge of Databases
• Knowledge of Automation and Monitoring technologies and principles
• Experience with networking, firewall configuration, and troubleshooting

Desired Competencies:

• Experience working with Enterprise Imaging Systems
• Experience working in a DevOps/Site Reliability environment
• Strong understanding of medical imaging, radiology workflow, and integration using industry concepts: o PACS o RIS o DICOM o HL7 and interface engines o HIPAA/HITECH o IHE profiles o EMR/EHR o 3rd party vendor integrations o Regulatory and security requirements

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands

The base pay for this position ranges from $120,000/year USD to $160,000/year USD within any geographic market in the US. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

#LI-REMOTE

All applicants meeting minimum qualifications will be required to complete a 30 minutes online assessment as part of your candidate application

All your information will be kept confidential according to EEO guidelines.

This job may require periodic background checks and security clearances

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment