Zoox is seeking a Senior Technical Operations Engineer to join their expanding IT Platform team. This role focuses on real-time command center support, monitoring services, and implementing Site Reliability Engineering (SRE) principles to ensure the stability of live robot missions. You will be responsible for developing and supporting a 24/7 technical team, serving as the primary contact for critical IT operations, and driving strategic initiatives for IT TechOps. Key responsibilities include overseeing operational observability, incident response, managing real-time monitoring solutions, and enhancing automation. You will also provide strong technical support for WAN, POP, and IoT solutions, eventually expanding to AWS EKS environments, and collaborating with various technical teams to create a seamless IT operations framework. Championing SRE principles for improved reliability, scalability, and performance is crucial.