Senior Technical Program Manager
Job Summary
Job Description
- 7+ years of experience in technical program management
- Experience working with product/feature teams
- Proven record of managing complex cross-functional programs
- Deep background in software development lifecycle (SDLC)
- Strong technical fluency
- Ability to build strategic frameworks and standardize processes
- Exceptional communication, interpersonal, and stakeholder management skills
- Results-oriented with a strategic mindset
- Proven ability to drive multiple programs to successful completion
- Strong problem-solving skills and data-driven decision making
- Adaptable, iterative, and feedback-driven
- Self-starter who thrives independently and in a team
- Experience with 3rd-party management/engagement
- Insatiably Curious: Perpetual learner exploring cutting-edge tech, AI, organizational psychology, and the food industry
- Certified/Tooling Excellence: Committed to best practices, maintaining key program management certifications (PMP, Agile, Jira, etc.)
- Food Tech Fluent: Deep understanding of food delivery technology, products, and systems
- AI Enthusiast: Eager to leverage AI and explore its potential
- Competitive compensation and benefits programs
- Means to a healthy lifestyle with flexibility for changing needs
9 skills required
Job Details
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Toast is looking for a seasoned Senior Technical Program Manager (TPM) to drive and enhance the efficiency, execution, and cross-functional alignment of complex R&D initiatives. As a TPM, you will play a pivotal role in shaping program strategies, establishing best practices, and delivering high-impact programs that align with our product and business technology objectives. This role demands a blend of strategic vision, technical expertise, and hands-on program management, empowering teams to deliver on Toast’s ambitious roadmap.
About this roll* (Responsibilities)
- Execution Excellence: Drive execution for major cross-functional programs, ensuring timely, high-quality delivery. Employ advanced forecasting, risk management, and intake strategies to mitigate potential delays and dependencies.
- Diving Deep: Quickly understand the scope, requirements, and risks associated with new and existing programs. Be ready to dive deep into technical and operational details, rapidly get up to speed, and identify and mitigate potential risks to ensure smooth program execution; all while being able to keep the big picture in mind.
- Stakeholder Partnership: Cultivate strong relationships with stakeholders across R&D, Product, and Engineering, collaborating on roadmap planning and resource allocation to ensure strategic alignment and operational efficiency.
- Adaptable: Able to adapt to change and iterate quickly; working in complex and ambiguous situations.
- Technical Leadership and Guidance: Leverage your technical fluency to guide teams, establishing best practices and fostering continuous improvement. Encourage innovation within program teams by setting technical fluency standards and facilitating professional growth.
Do you have the right ingredients*? (Requirements)
- 7+ years of experience in technical program management and working with product/feature teams, with a proven record of managing and delivering complex cross-functional programs in a tech-driven environment.
- Deep background in the software development lifecycle (SDLC) and strong technical fluency.
- Demonstrated ability to build strategic frameworks and standardize processes for high-impact delivery across multiple programs.
- Exceptional communication, interpersonal, and stakeholder management skills, with a history of effectively collaborating with technical and non-technical partners.
- Results-oriented with a strategic mindset; proven ability to drive multiple programs to successful completion with a sense of urgency.
- Strong problem-solving skills, combined with the ability to make data-driven decisions and communicate insights clearly.
- Adaptable, iterative, and feedback-driven; embraces challenges as learning opportunities for continuous improvement.
- Self-starter who thrives both independently and as a cornerstone of a high-performing team.
- Experience with 3rd-party management/engagement and building strong partnerships.
Special Sauce* (Nice to Haves)
- Insatiably Curious: A perpetual learner, always exploring cutting-edge tech, AI, organizational psychology, and the dynamic food industry.
- Certified/Tooling Excellence: Committed to best practices, maintaining key program management certifications (PMP, Agile, Jira, etc.).
- Food Tech Fluent: Possess a deep, intuitive understanding of food delivery technology, products, and systems.
- AI Enthusiast: Not just comfortable with AI, but eager to leverage its power and explore its potential.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*We love a great bread/food pun
*** This is a hybrid role requiring in-office presence two days per week ***
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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