Senior Technical Solutions Engineer, Lakebase

As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Lakebase and Neon.com, assisting customers in their journey to achieve strategic goals. Responsibilities include troubleshooting complex issues, providing best practices, improving performance, coordinating root-cause analysis, working with APIs, and collaborating with engineering teams. The role requires a genuine desire to help customers, 4+ years of technical support experience in cloud products, strong SQL database experience, Linux/Unix administration skills, and hands-on experience with AWS, Azure, or GCP.

Must Have

• Troubleshoot and resolve complex customer issues related to Lakebase/Neon platforms
• Provide best practices support for custom-built solutions developed by Databricks customers
• Deliver suggestions for improving performance in customer-specific environments
• Coordinate root-cause analysis and resolution of high-complexity issues and informally assist peers with technical roadblocks and user escalations
• Work with APIs, REST payloads, REST endpoints, and third-party integrations to make recommendations to resolve user issues
• Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
• Participate in the creation and maintenance of company documentation and knowledge articles
• Be a true proponent of customer advocacy
• Participate in weekend and weekday on-call rotation
• Genuine desire to help customers
• 4+ years of experience in technical support roles for cloud products
• Strong experience with SQL-based databases is required
• Linux/Unix administration skills
• Hands-on experience with AWS, Azure or GCP
• Excellent English written and oral communication skills
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Technical degree or equivalent experience

Good to Have

• Experience designing, building, testing, and maintaining Python/Java/Scala/Golang based applications is desirable

Perks & Benefits

• Comprehensive benefits and perks

As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Lakebase related issues and resolve any challenges involving the Neon.com cloud-native Postgres service. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the Lakebase OLTP ecosystem. You will report to a Manager of Technical Solutions.

The impact you will have:

• Troubleshoot and resolve complex customer issues related to Lakebase/Neon platforms
• Provide best practices support for custom-built solutions developed by Databricks customers
• Deliver suggestions for improving performance in customer-specific environments
• Coordinate root-cause analysis and resolution of high-complexity issues and informally assist peers with technical roadblocks and user escalations
• Work with APIs, REST payloads, REST endpoints, and third-party integrations to make recommendations to resolve user issues
• Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
• Participate in the creation and maintenance of company documentation and knowledge articles
• Be a true proponent of customer advocacy
• Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
• Participate in weekend and weekday on-call rotation

What we look for:

• Genuine desire to help customers
• 4+ years of experience in technical support roles for cloud products
• Experience designing, building, testing, and maintaining Python/Java/Scala/Golang based applications is desirable.
• Strong experience with SQL-based databases is required.
• Linux/Unix administration skills.
• Hands-on experience with AWS, Azure or GCP.
• The candidate must possess excellent English written and oral communication skills.
• You must have the ability to think on your feet, remain calm under pressure, and solve problems in real-time.
• Technical degree or equivalent experience.