Senior Technical Support

1 Month ago • 4 Years + • Customer Service

Job Summary

Job Description

Coda is seeking a Senior Technical Support professional to provide high-quality technical assistance for their platform to users, developers, and global partners across various communication channels. Responsibilities include monitoring platform health, identifying and responding to anomalies, triaging and managing technical inquiries, and assisting with QA testing. The role involves managing multiple support cases, documenting and escalating critical issues, and contributing to process improvements for system resilience. This position requires a proactive approach to incident response and a commitment to enhancing operational efficiency.
Must have:
  • 4+ years of technical support experience
  • Diploma/degree in Computer Science or IT
  • Excellent written/verbal English communication
  • Flexibility and urgency in addressing critical issues
  • Attention to detail and problem-solving skills
  • Basic programming/software development understanding
  • Willingness to work shifts
  • Familiarity with monitoring/ITSM tools
Good to have:
  • Experience in payments, e-commerce, fintech, or gaming
  • Proficiency in Chinese
Perks:
  • Wellness Boost: resources for physical and mental well-being
  • Customized Benefits: tailor your benefits with a flexible plan
  • Growth Opportunities: clear progression paths
  • Skill Development: access training resources
  • Volunteer Time Off: paid time off for volunteering
  • Family Support: paid Family Care Leave

Job Details

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co.

Responsibilities

    • Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
    • Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
    • Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
    • Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
    • Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
    • Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
    • Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
    • Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.

Requirements

    • Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
    • Diploma or degree in Computer Science, Information Technology, or related certifications.
    • Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
    • Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
    • Exceptional attention to detail, along with effective problem-solving and time-management skills.
    • Basic understanding of programming languages and software development processes.
    • Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
    • Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.
Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits: Tailor your benefits with our flexible plan.

Growth Opportunities: Unlock your potential through clear progression paths.

Skill Development: Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

Similar Jobs

zoox - Software Engineer - C++ Development, Vehicle Experience

zoox

Foster City, California, United States (Hybrid)
4 Weeks ago
Alpha Sense - Senior Software Engineer

Alpha Sense

United States (Remote)
1 Month ago
NielsenIQ - Analyst - Retail

NielsenIQ

Vancouver, British Columbia, Canada (Hybrid)
1 Week ago
Reddit - Engineering Manager - Ads Experimentation Platform

Reddit

United States (Remote)
2 Months ago
Illumina - Senior Financial Business Systems Analyst II

Illumina

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Dream Games - Senior Customer Support Specialist

Dream Games

İstanbul, Türkiye (On-Site)
11 Months ago
Mendix - Working Student (f/m/d) – Customer Success Operations

Mendix

Erlangen, Bavaria, Germany (Hybrid)
2 Months ago
Square - Retail Customer Service Manager

Square

Plymouth, England, United Kingdom (On-Site)
4 Days ago
Saviynt - Identity Security - Practice Manager - Customer Experience

Saviynt

Poland (On-Site)
5 Months ago
Veeam Software - Customer Success Representative

Veeam Software

Alpharetta, Georgia, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ComeOn Group - Customer Experience Agent - Danish, Finnish, Swedish or Norwegian Speaking

ComeOn Group

St. Julian's, Malta (Hybrid)
4 Months ago
PayPal - Lead Technical Product Manager

PayPal

San Jose, California, United States (Hybrid)
1 Month ago
Scopely - Head of Workplace & Facilities, EMEA

Scopely

Spain (On-Site)
8 Months ago
PwC - Senior Consultant

PwC

Mumbai, Maharashtra, India (On-Site)
9 Months ago
Axel springer - Director, Revenue Intelligence

Axel springer

New York, United States (On-Site)
2 Weeks ago
GoMotive - UK SDR Associate Manager

GoMotive

United Kingdom (Hybrid)
2 Months ago
London stock Exchange - Assistant Controller

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
4 Days ago
iLogos - Art Lead for Slot Project

iLogos

(Remote)
6 Months ago
Tesla - Technical Cleaning & Filter Specialist (Maintenance Technician)

Tesla

Brandenburg, Germany (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bangkok, Thailand

bohemia interactive - E-commerce Customer Support

bohemia interactive

Bangkok, Bangkok, Thailand (On-Site)
4 Months ago
PrizePicks - Finance Planning & Budgeting Analyst

PrizePicks

Prachin Buri, Thailand (On-Site)
2 Months ago
bohemia interactive - 2D Graphic Designer

bohemia interactive

Bangkok, Bangkok, Thailand (On-Site)
4 Months ago
Western Digital - Senior Engineer, Manufacturing Engineering (Master's Fresh Grad ONLY)

Western Digital

Phra Nakhon Si Ayutthaya, Thailand (On-Site)
1 Month ago
Grab - Assistant Marketing Manager - Merchant (Selections)

Grab

Bangkok, Thailand (On-Site)
1 Month ago
PwC - Internship program - Risk Consulting

PwC

Bangkok, Bangkok, Thailand (On-Site)
9 Months ago
Valeo - Supply Chain VIE

Valeo

Chon Buri, Thailand (On-Site)
1 Month ago
Western Digital - Engineer, Quality Assurance Engineering (Fresh Graduate Only)

Western Digital

Phra Nakhon Si Ayutthaya, Thailand (On-Site)
1 Month ago
chillchat - Graphic Designer

chillchat

Bangkok, Thailand (Remote)
2 Weeks ago
Sinozi - Marketing Manager

Sinozi

Bangkok, Bangkok, Thailand (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

PwC - Receptionist

PwC

Amman, Amman Governorate, Jordan (On-Site)
9 Months ago
Square - Customer Service Representative

Square

Champaign, Illinois, United States (On-Site)
3 Weeks ago
Ion - Technical Support Analyst - 8034

Ion

Hong Kong (On-Site)
9 Months ago
nord current - Gaming Technical Assistant (Help Desk)

nord current

Vilnius, Vilnius County, Lithuania (On-Site)
5 Months ago
Tesla - Receptionist

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
5 Months ago
Simcorp - Senior Customer Support Consultant

Simcorp

Mexico City, Mexico (Hybrid)
2 Days ago
cyara - Customer Success Manager

cyara

United States (Remote)
9 Months ago
Razer - Technical & Customer Support Specialist

Razer

Shah Alam, Selangor, Malaysia (On-Site)
2 Days ago
Toast - Manager, Customer Care - International

Toast

Chennai, Tamil Nadu, India (Hybrid)
1 Month ago
Lilt - Payment Support Specialist

Lilt

Buenos Aires, Buenos Aires, Argentina (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Jakarta, Indonesia (Hybrid)

Manila, Metro Manila, Philippines (Hybrid)

Singapore (Hybrid)

Ho Chi Minh City, Vietnam (Hybrid)

Berlin, Berlin, Germany (Hybrid)

Jakarta, Indonesia (Hybrid)

Singapore (Hybrid)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)

Bangkok, Thailand (Hybrid)

View All Jobs

Get notified when new jobs are added by Coda

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug