Senior Technical Support Engineer (Fluids)

19 Hours ago • Upto 8 Years

Job Summary

Job Description

Join the Ansys Customer Excellence team to assist customers with real-world engineering simulation projects and integrate Ansys software into their design workflows. Leverage advanced engineering knowledge and Ansys AI-based platforms to ensure customer success. Be part of a dynamic team, delivering high-quality solutions, and advancing pervasive simulation knowledge to impact customer and Ansys success.
Must have:
  • Deploy and exploit Ansys AI-based platforms to assist customers with engineering problems and Ansys Fluids Products usage.
  • Ensure high Customer Satisfaction and Customer Success with Ansys software.
  • Develop and strengthen long-term customer relationships.
  • Create and update content for customer help and internal colleagues.
  • Lead and initiate team projects (e.g., content creation, process deployment).
  • Submit product improvement suggestions, file defect reports, and verify fixes.
  • Participate in application field testing of new releases.
  • Evaluate Ansys AI-based support platforms' effectiveness.
  • Be enthusiastic about learning and promoting LLM and AI-based technologies.
  • Develop subject matter expertise in Ansys simulation products and applications.
  • Learn and gain expertise in new technical areas as required.
  • Provide expertise-level support to Sales and Marketing as needed.
  • Participate in strategic team and company initiatives.
  • BS, MS, or PhD in Mechanical/Chemical/Aerospace or related field.
  • Minimum 0-5 years of professional experience in an engineering software environment.
  • Demonstrated use of Ansys Fluids software or knowledge of other commercial CAE software packages.
  • Expert-level knowledge of Fluid dynamics, Heat transfer, Numerical Methods, and Thermodynamics.
  • Demonstrated problem-solving skills and ability to implement numerical models.
  • Logical problem-solving, strong interpersonal and communication skills, fluent in English.
  • Engaging personality, engineering curiosity, and willingness for continuous learning.
  • Strong organizational and time management skills, possesses a sense of urgency.
  • Ability to work independently and with others in a diverse team environment.
  • Projects a professional image and demonstrates business acumen, driven to succeed.
  • Qualified to handle ITAR/Export Controlled models.
Good to have:
  • Preferred education and years of professional experience: BS+8, MS+6, or PhD+3.
  • 5 years of experience in customer-facing roles using engineering simulation software.
  • Experience with Ansys tools such as Ansys Fluent, Ansys CFX, and Ansys SpaceClaim.
  • Ability to travel domestically up to 10% of the time.
Perks:
  • Comprehensive range of health, wellness, and financial benefits.
  • Monetary and non-monetary offerings.

Job Details

Ansys is now a part of Synopsys. Synopsys, Inc. (Nasdaq: SNPS) accelerates technology innovation from silicon to systems. Catalyzing the era of pervasive intelligence, we deliver design solutions, from electronic design automation to silicon IP, to system design and multiphysics simulation and analysis. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. Learn more at www.synopsys.com.

Summary / Role Purpose

Join the Ansys Customer Excellence team to assist our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys’ business. You will use advanced-level engineering knowledge along with Ansys AI-based platforms to make our customers successful. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and impact on the success of our customers and Ansys.

This position does not qualify for immigration sponsorship.

Key Duties and Responsibilities

  • Deploy and exploit all available resources, including Ansys AI-based platforms to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids Products.
  • Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software
  • Develop and strengthen long-term relationships with customers.
  • Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
  • Lead and initiate team projects (e.g. content creation, process deployment, etc.).
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
  • Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections.
  • Be enthusiastic about learning and promoting how an LLM and other AI-based technologies can assist engineers' abilities to help Ansys customers.
  • Develop subject matter expertise and specialization on Ansys simulation products and applications
  • Learn and gain expertise in new technical areas as and when required for the team & personal development
  • On an as-needed basis​ provide expertise-level support to other business functions including Sales and Marketing.
  • Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience

  • Required Education and degree type: BS or MS or PhD in Mechanical/Chemical/Aerospace or related field
  • Required minimum years of professional experience in an engineering software environment: BS+5, MS+3, or PhD+0
  • Demonstrated use of Ansys Fluids software or knowledge of other commercial CAE software packages
  • Expert-level knowledge of Fluid dynamics, Heat transfer, Numerical Methods and Thermodynamics
  • Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • Strong organizational and time management skills, possesses a sense of urgency
  • Ability to work independently, as well as with others in a diverse team environment
  • Projects a professional image and demonstrates business acumen, driven to succeed
  • Qualified to handle ITAR/Export Controlled models

Preferred Qualifications and Skills

  • Preferred education and years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3
  • 5 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated
  • Experience with Ansys tools, such as Ansys Fluent, Ansys CFX, and Ansys SpaceClaim, is preferred.
  • Ability to travel domestically up to 10% of the time

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Ansys, part of Synopsys, we want talented people of every background to feel valued and supported to do their best work. We consider all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

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About The Company

Stay safe from recruitment fraud! We are aware of scams targeting Ansys and other companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates’ sensitive personal and financial information. All Ansys job applicants are required to apply for open roles on careers.ansys.com. While virtual interviews may be conducted as a part of our interview process, Ansys does not make job offers without a thorough interview process. Ansys also will never ask for an applicant’s social security number before they have accepted an offer or ask for payment from an applicant. Ansys assumes no liability for recruitment fraud. We advise that all job seekers take steps to educate themselves on fraudulent practices, so they do not become victims of scams. Learn more via the Federal Trade Commission. Ansys is proud to be an equal opportunity workplace and is an affirmative action employer. At Ansys, we are committed to making our careers website accessible and usable for individuals with disabilities. If you need a reasonable accommodation to apply for or interview for Ansys jobs, please email talentacquisition@ansys.com.

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