Senior User Experience Designer

As a Senior User Experience Designer at Critical Mass, you will define the user experience for clients' digital products, focusing on customer and client goals. Your role involves organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and function specifications. You will own design work from inception to completion, ensuring quality and timely delivery of major features and design processes.

Must Have

• Determine the user experience of clients’ digital products
• Organize content, develop information architectures, document scenarios and use cases
• Deliver detailed wireframes and function specifications
• Own areas of work from design through to completion, shaping major features and design/development process
• Design holistic systems, flows, and interfaces through detailed wireframes, visual compositions, and prototypes
• Draw insights from data (web analytics, research studies) and turn them into design solutions
• Provide guidance to design team members, pushing work quality
• Collaborate with engineering teams on design systems, documentation, and interaction specifications
• Manage time effectively and execute according to commitments
• Apply a critical lens to own work and the work of others
• Demonstrate team orientation, build rapport with creative teammates and producers
• Clearly articulate complex ideas to internal team and client
• Lead mid-level project work from a design perspective with autonomy and authority
• Facilitate design studios and working sessions
• Continuously seek to be well-informed regarding new software and design concepts
• Understand business development process and provide support (research, insights, pitch materials)
• Contribute to team culture with positive attitude, team-oriented approach, leadership, and openness to learning/feedback
• 3-5 years of related industry experience in UX, product design, new media, IT, communications, or library/information science
• Effective communication skills (oral, written, diagrammatic forms)
• Proven interpersonal skills, client relation skills, and ability to work in a team environment
• Proven track record of creative thinking and solving challenges with intuitive and engaging design solutions
• Thorough, detail-oriented, highly organized working style with ability to multi-task and meet tight deadlines
• Flexibility and adaptability to fast-paced and changing environments
• Deep appreciation and understanding of user experience (research, user-centered design, information architecture, usability testing)
• High proficiency in Sketch, Omnigraffle, InVision, Principle, Axure, Keynote, Powerpoint, and Adobe Creative Suite
• Portfolio of work demonstrating creative thinking, problem solving, process, and quality across digital platforms
• Demonstrated expertise in process/business analysis, software development/project processes, documentation for dev teams
• Experience with content management, personalization, targeting, search systems, and modular design systems
• Familiarity/experience working with WCAG 2.0 A/AA standards

Good to Have

• Bachelor's degree in multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business

As a Senior User Experience Designer, you determine the user experience of our clients’ digital products. You have acute self-awareness and deep empathy for both the customer and our clients' goals. Organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and function specifications is your day-to-day.

You’ll own areas of work from design through to completion—including shaping major features and the design and development process—to ensure that work is reviewed for quality assurance and milestones are met successfully and on time.

You Will:

• Design holistic systems, flows, and interfaces that are simple, elegant, and beautiful through detailed wireframes, visual compositions, and prototypes that communicate design intent and client and user feedback.
• Draw insights from data provided by web analytics and research studies, and turn those insights into tangible design solutions.
• Provide guidance to members of the design team, constantly pushing the quality of our work.
• Collaborate with internal and external engineering teams on all the details that make an experience delightful through the creation and maintenance of design systems or design languages, documentation, and interaction specifications.
• Manage time effectively and execute according to commitments.
• Apply a critical lens to your own work and the work of others.
• Demonstrate team orientation, build rapport with creative teammates, and producers.
• Clearly articulate complex ideas to both the internal team and client.
• Lead mid-level project work from a design perspective with autonomy and authority, facilitating design studios and working sessions to help the teams deliver the best possible solutions.
• Continuously seek to be well-informed regarding new software and design concepts.
• Understand the process of business development and provide support by conducting relevant research, identifying key insights, and producing pitch materials with guidance from leadership.
• Contribute to team culture by demonstrating a positive attitude, team-oriented approach, leadership qualities, and openness to learning and feedback.

You Have:

• Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business.
• 3-5 years of related industry experience in UX, product design, new media, information technology, communications, or library/information science.
• Effective communication skills, both orally and in a variety of written and diagrammatic forms.
• Proven interpersonal skills, client relation skills, and ability to work in a team environment.
• Proven track record of creative thinking and solving challenges with intuitive and engaging design solutions.
• A thorough, detail-oriented, and highly organized working style with the ability to multi-task and meet tight deadlines.
• Flexibility and adaptability to fast-paced and changing environments.
• A deep appreciation and understanding of user experience, including research, user-centered design techniques, information architecture, usability testing—and applying it to create compelling digital experiences for large scale platforms.
• High proficiency in the use of tools such as Sketch, Omnigraffle, InVision, Principle, and Axure as well as Keynote, Powerpoint, and Adobe Creative Suite.
• Portfolio of work demonstrating creative thinking, problem solving, process, and quality spanning various digital platforms.
• Demonstrated expertise and experience with process and business analysis, software development and project processes large scale projects, documentation for development teams, application of content management, personalization, targeting and search systems, and modular design systems.
• Familiarity/experience working with WCAG 2.0 A/AA standards.

Salary Range

$75,000 - $85,000 CAD