Senior UX Content Strategist

What we’re looking for

We’re looking for a Content Designer (product content strategist, UX writer, or whatever name you go by!) to join our team. The Content Design team makes sure customers always have the information they need, from the product, to the help center, to transactional emails, to our chatbot. You’ll be accountable for writing simple, clear, concise UI copy that shapes the customer experience.

This is the perfect role for someone who’s interested in crafting end-to-end user experiences and is an expert at designing with words—how a screen fits into the larger ecosystem matters just as much as what the words on them say.

Content Designers work in lockstep with designers, researchers, and product managers and have a strong voice in the product development process. You’re not only a terrific writer, but a sought-after collaborator and strategic thinker. As a strong communicator who’s thoughtful about how you share the reasoning behind your work, you’ll have the opportunity to provide strategic direction on high-priority projects and influence decisions that improve the overall user experience

What you’ll be working on

• Partner with design and product to create content that guides people through user flows (navigation, menus, buttons, labels, tips, errors, notifications, etc.)
• Define the content strategy, guidance patterns, information architecture, and terminology for a given product or feature
• Write simple, direct, and human copy with an eye toward inclusivity, accessibility, and globalization
• Decide which content and UX components will work best to meet user needs
• Evaluate and test different content options, articulate the rationale for your decisions
• Provide thoughtful feedback on design concepts and brainstorm solutions that balance business goals and user needs
• Contribute to our style guidelines and the design system
• Pitch ideas, build consensus among stakeholders, and influence strategy
• Work with product and engineering to understand technical capabilities and constraints
• Look at a customer problem with empathy, envision a world different than the status quo, and design a path for how to get there
• Tirelessly pursue data and research to inform, guide, and measure your work
• Plan, run, and participate in user research and present findings to your team
• Share your work early and often with teammates and provide feedback on their work

We’d love to hear from people with

• 4+ years as a Content Designer or UX writer, ideally with experience working on enterprise, business collaboration, or SaaS tools
• Strong writing and editing skills, in particular making text shorter, friendlier, and easier to understand with specific reasoning behind each choice
• Solid understanding of content design best practices, information architecture, and design systems
• Familiarity with tools such as Jira and Figma
• Experience working with design, product, research, marketing, legal, and engineering teams
• A systems mindset that considers not just copy, but the end-to-end user experience
• Experience with seeking metrics to inform work and having a voice in product strategy
• Comfortable with ambiguity, problem-solving, managing multiple projects, and prioritization
• A knack for giving and receiving feedback with clarity and empathy
• Not afraid to ask questions, poke holes, and pursue ideas
• Excellent communication skills with people at all levels across different time zones
• Zeal for collaboration—writing is a team sport!

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.