Senior UX Researcher

2 Months ago • All levels • UI/UX Design

Job Summary

Job Description

Kuda is a money app for Africans aiming to make financial services accessible and rewarding. This role involves leading user insights, designing user-friendly experiences, and advocating for the user's voice. Responsibilities include conducting research, synthesizing findings, collaborating with cross-functional teams, innovating research methodologies, and presenting insights to stakeholders to influence product strategy. The goal is to create impactful digital solutions that align with user needs and business goals.
Must have:
  • Design and conduct research studies (interviews, surveys, usability tests, etc.)
  • Develop comprehensive research strategies to address product and business questions

Job Details

Summary
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.

We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Role Overview

We’re looking for a Senior UX Researcher to lead our user insights efforts and help us design delightful, intuitive, impactful and scalable experiences.

As a Senior UX Researcher, you will be a key advocate for the voice of the user. You will collaborate closely with product managers, designers, and stakeholders to uncover actionable insights that inform product strategy and design decisions. Your research will guide the creation of innovative and impactful digital solutions that align with both user needs and business goals.

Responsibilities

Research Planning & Execution:

  • Design and conduct qualitative and quantitative research studies (interviews, surveys, usability tests, etc.).
  • Develop comprehensive research strategies to address key product and business questions.

User Insights:

  • Synthesize research findings into actionable insights and communicate them through compelling reports, presentations, and workshops.
  • Advocate for the user throughout the product development lifecycle.

Collaboration:

  • Partner with product managers, designers, data analysts, and engineers to prioritize research questions and integrate findings into product strategies.
  • Facilitate design thinking workshops and co-creation sessions to inspire product innovation.

Methodology Development:

  • Innovate and standardize research methodologies and best practices.
  • Develop scalable research frameworks to support rapid testing and learning cycles.

Stakeholder Engagement:

  • Present research findings to senior stakeholders and influence product strategy with user-driven insights.

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About The Company

A few years ago, a small team of people determined to transform banking launched a savings app for Nigerians. That app was the first step toward Kuda. Kuda is a full-service digital bank. Our mission is to make banking accessible, affordable and rewarding for all Africans. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round recorded in Africa, and completed Series B funding round in 2021, led by some of the world's most respected institutional investors.

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