Service Advisor

2 Months ago • All levels • Administrative

Job Summary

Job Description

As a Trek Service Technician/Advisor, you'll troubleshoot repairs, service bikes, install accessories, and build relationships with customers. You'll be the first to handle new bike models and support the Service Manager, acting as the department's face when they're unavailable. The role demands excellent customer service, communication, leadership, and problem-solving skills. Prior shop experience isn't essential, but stellar hospitality and a willingness to learn are crucial. You'll constantly interact with customers, evaluating issues and suggesting repairs. This position requires meticulous attention to detail and a passion for bike mechanics.
Must have:
  • Stellar customer service
  • Excellent communication skills
  • Problem-solving abilities
  • Attention to detail
  • Willingness to learn
Perks:
  • Flexible and fun company culture
  • Competitive healthcare
  • Flexible Spending Accounts (FSA)
  • 401(k) with match and ESOP
  • Tuition Reimbursement
  • Employee discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Folsom

Summary

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Top-notch communication skills
  • Impressive attention to detail and a love for tinkering ‘til you figure it out
  • Eagerness to learn the ins and outs of servicing bicycles
  • A desire to continually learn proper service methods and new technologies

Compensation Range

Hourly Rate $20.00 - $23.00

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care -- PPO & HDHP medical plan options
•    Flexible Spending Accounts (FSA)
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

ByteDance - Backend Software Engineer

ByteDance

Dubai, Dubai, United Arab Emirates (On-Site)
3 Months ago
sony global (Games) - Product & Service Management PIC

sony global (Games)

Shanghai, China (On-Site)
22 Hours ago
Fluence - Commissioning Engineer

Fluence

Alpharetta, Georgia, United States (On-Site)
6 Months ago
N-iX - Senior React Engineer

N-iX

Ukraine (Remote)
2 Weeks ago
SLAY - Community & Social Media Manager

SLAY

(On-Site)
1 Month ago
Wargaming - Office Management Specialist

Wargaming

Tokyo, Japan (On-Site)
2 Weeks ago
Keywords Studios - Gaming Operation Support Staff

Keywords Studios

Suginami City, Tokyo, Japan (Hybrid)
1 Month ago
Company3 Method Studios - Senior Benefits Administrator (Temporary)

Company3 Method Studios

Santa Monica, California, United States (Hybrid)
1 Month ago
The Walt Disney Company - Costuming - Part Time

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
3 Days ago
Cadence - Lead FrontEnd Methodology Engineer

Cadence

Bengaluru, Karnataka, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - VP Programming Strategy (FX Networks, Freeform & FAST)

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
PowerSchool - Sr Cloud Ops Eng I

PowerSchool

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Google - Accelerated Partners Manager, Sellside

Google

Singapore (On-Site)
1 Week ago
Avalanche Studios Group - Senior Community Developer

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (Hybrid)
1 Month ago
CD PROJEKT RED - Senior Rendering Engineer

CD PROJEKT RED

(Remote)
1 Day ago
The Walt Disney Company - Sr Financial Analyst

The Walt Disney Company

Orlando, Florida, United States (On-Site)
3 Days ago
Next Level Business Services - BPM solution consultant

Next Level Business Services

Edison, New Jersey, United States (On-Site)
6 Months ago
GT - Technical Project Manager

GT

(Remote)
3 Weeks ago
Apollo - Developer Advocate, Growth

Apollo

(Remote)
1 Day ago
Avalanche Studios Group - Lead World Designer

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Folsom, California, United States

GHX - Inventory Specialist

GHX

Atlanta, Georgia, United States (On-Site)
4 Hours ago
Meta - Research Scientist Intern, Machine Perception for Input and Interaction (PhD)

Meta

Redmond, Washington, United States (On-Site)
5 Months ago
DraftKings - Manager of Delivery Management, Sportsbook

DraftKings

United States (Remote)
2 Weeks ago
GameChanger  - Staff Backend Engineer, Video Enablement

GameChanger

United States (Remote)
1 Month ago
Daxko - Member Services Specialist

Daxko

Birmingham, Alabama, United States (Hybrid)
3 Weeks ago
Visual Concepts - Senior Server Engineer - WWE 2K

Visual Concepts

Austin, Texas, United States (On-Site)
1 Month ago
Ziff Davis - Senior Full Stack Software Engineer

Ziff Davis

United States (Hybrid)
6 Months ago
Nintendo - Lighting Artist [Remote Contract] (Retro Studios)

Nintendo

United States (Remote)
8 Months ago
Granicus - SLED Account Executive - Special Districts

Granicus

United States (Remote)
6 Months ago
The Walt Disney Company - Pastry - Part Time

The Walt Disney Company

Anaheim, California, United States (On-Site)
3 Days ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Nintendo - Associate Digital Operations Specialist - Publisher and Developer Relations

Nintendo

Redmond, Washington, United States (Hybrid)
1 Month ago
Google - Data Center Technician, Global Server Operations

Google

Singapore (On-Site)
2 Weeks ago
NVIDIA - System Linux Administrator

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
3 Months ago
Microsoft - Technical Support Engineer - Microsoft Dynamics 365 CE / Power Platform

Microsoft

Selangor, Malaysia (Hybrid)
2 Weeks ago
2K - Senior Release Manager

2K

Las Vegas, Nevada, United States (On-Site)
4 Months ago
Cargo Studio - Office Administrator

Cargo Studio

(On-Site)
2 Months ago
Next Level Business Services - Sr. Python Admin

Next Level Business Services

Saint Paul, Minnesota, United States (On-Site)
6 Months ago
InvenioLSI - SAP HCM Senior Associate Consultant

InvenioLSI

New Delhi, Delhi, India (On-Site)
3 Weeks ago
Nintendo - Intern - Internal Audit

Nintendo

Redmond, Washington, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Edgewater, New Jersey, United States (On-Site)

Taichung City, Taiwan (On-Site)

United States (Remote)

Haryana, India (On-Site)

Waterloo, Wisconsin, United States (Hybrid)

Louisiana, United States (On-Site)

Summit, New Jersey, United States (On-Site)

Highlands Ranch, Colorado, United States (On-Site)

Madison, Wisconsin, United States (On-Site)

Raleigh, North Carolina, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug