What success looks like in this role:

Provide first-level support to end-users and external clients; Register phone calls, chats or e-mails, identify and diagnose problems; Consult technical documentation and alternative sources of information; Forward calls to trigger third-party support; Perform technical analysis, installation and configuration of software and applications (Microsoft Office Suite, browsers); Install some types of hardware; Configure networked computers; Remote maintenance of computers and printers; Install networked sharing printers; Perform virus scanning and elimination; Perform software and hardware verification tests; Configure email accounts.

You will be successful in this role if you have:

• Graduation in IT and similar areas.
• Intermediate knowledge of Operating Systems.
• Basic knowledge of Office Suite (Outlook, Excel and Word).
• Basic knowledge of Networks.
• Intermediate knowledge of Internet (connection, navigation, intranet, internet, proxy configuration, CMD tests etc.).
• Knowledge in Desktop and printer installation and maintenance.
• Knowledge in software installation and configuration.
• Skill in Organization and Methods.
• Skill in Negotiation and communication.
• Skill in Relationships.
• Good communication and ability to multitask.
• Workload: 36 hours.
• Availability to work on Saturdays.

Benefits

• Medical assistance;
• Dental assistance;
• Profit or Results Sharing;
• Life insurance;
• Food voucher;
• Meal voucher;
• Daycare assistance;
• Private pension.