Service Manager

6 Months ago • 6-8 Years

Job Summary

Job Description

As Service Manager, you'll lead the store's Service Center, responsible for workflow, staffing mechanics, and KPIs to ensure excellent customer experience. You'll be the primary service advisor, integrating sales and service, and holding your team accountable for Trek's hospitality. Responsibilities include training your team, recommending services to customers, managing service costs, organizing service orders, maintaining a clean and efficient department, ensuring bike builds and delivery, and managing all communication from the Service Department to customers (writing over 50% of work orders). The role demands high energy, continuous learning, and the ability to manage both big-picture strategy and detailed tasks, anticipating shop needs for service and sales team success. Lifting 50lbs is required.

Must have:

Lead service center operations
Manage service team & workflow
Excellent communication skills
Customer service expertise
Train and develop employees
Manage service costs & orders
Maintain efficient department
Able to lift 50lbs

Perks:

Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options
Dental insurance
Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance
Optional term life insurance
Competitive vacation package
401(k) with match
Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Paid company holidays
Tuition Reimbursement up to $15,000
Employee discounts on all product
Deep partner retail discounts

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Job Details

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store SoMa

Summary

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

Job Description

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success. We expect all employees to be able to comfortably lift 50lbs.

Compensation Range

Hourly Rate $22.00 - $28.00

Trek Benefits

•   Flexible and fun company culture
•   Competitive health care
•   PPO & HDHP medical plan options, Dental insurance, Vision insurance
•   Flexible Spending Accounts (FSA)
•   Free life insurance & optional term life insurance
•   Competitive vacation package
•   401(k) with match and Employee Stock Ownership Plans (ESOP)
•   12 weeks of maternity leave with 100% pay
•   Paid company holidays
•   Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•   Employee discounts on all product
•   Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish