Service Specialist, H2

1 Month ago • All levels • $56,160 PA - $81,152 PA

Job Summary

Job Description

The Service Specialist – H2 is responsible for providing after-market service and support of Plug Power’s GenFuel hydrogen utility infrastructure at customer sites. This role requires strong technical and troubleshooting skills with electro-mechanical and industrial gas systems. The Service Specialist will also train and develop Field Service Technicians on H2 system maintenance, procedures, and troubleshooting. This position serves as a critical interface with Plug Power customer stakeholders and is expected to represent the company professionally in the field, contributing to the reputation for technology reliability and dedicated customer service.
Must have:
  • Associate degree or vocational degree in engineering, electronics, or pressurized systems.
  • Ability to travel up to 100%.
  • Electrical and mechanical troubleshooting skills.
  • Customer service excellence.
  • Strong attention to detail.
  • Proficiency with Microsoft Office.
  • Ability to manage complex projects and multi-task.
Good to have:
  • Leadership experience in training technical skills.
  • Superior communication skills.
  • High standards of professionalism.
  • Excellent follow-through.
  • Self-motivated.
  • Highest ethical standards and commitment to work quality.
  • High school diploma and 3+ years of relevant experience.
Perks:
  • Health, Dental & Vision Insurance
  • 401(k) with 5% company match
  • Bonus eligibility
  • Paid time off
  • Paid Holidays
  • Wellness Reimbursement Program
  • Tuition Reimbursement Program
  • Employee Referral program
  • Employee Assistance Program

Job Details

Service Specialist, H2

Status: Non-exempt (Hourly)                                          

Department: Field Service  

Position Summary


The Service Specialist – H2 is responsible for providing after-market service and support of Plug Power’s, GenFuel hydrogen utility infrastructure at customer sites.  The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems.  The Service Specialist - H2 will also be called upon to train and develop our Field Service Technicians on H2 system maintenance, procedures, and troubleshooting so that they can effectively help provide day to day H2 system support to their aligned customer sites.  The Service Specialist – H2 also provides a critical interface to Plug Power customer stakeholders and is looked upon to be an ambassador for Plug Power in the field.  This role is vital to supporting the strong reputation for the reliability of Plug Power technology as well as furthering the Company’s reputation as a dedicated service partner to customers.   


Core Duties and Responsibilities

  • Performing detailed surveys of the Hydrogen infrastructure at customer sites
  • Maintenance and service of H2 systems at customer sites.
  • Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer ser

vice support personnel.

  • Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs
  • Interpret wiring and piping diagrams
  • Providing emergency support service to customers as required on their H2 systems.
  • Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
  • Provide customer training on their H2 systems.
  • Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
  • Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.
  • Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.
  • Provide regular feedback to company management regarding field maintenance issues.
  • Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
  • Exhibit and enforce safety procedures in the field and at customer sites.
  • Represent Plug Power in a professional manner at all times and in all interactions.
  • Perform all other duties as assigned.

QUALIFICATIONS

Education and Experience 

  • Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study
  • Will consider high school diploma and 3+ years of experience in lieu of above degree requirement
  • Ability to travel as needed to carry out duties of the position – up to 100%

Desired Skills:

  • Electrical and mechanical troubleshooting and repair skills
  • Leadership experience, specifically in training and developing technical skills for employees
  • Uncompromising dedication to customer service excellence
  • Demonstrated analytical abilities with strong attention to detail
  • Superior communication skills
  • Proficient with Microsoft Office software
  • Ability to manage complex projects and multi-task effectively
  • Ability to role model high standards of professionalism
  • Excellent follow-through
  • Must be driven and self-motivated
  • Must possess the highest ethical standards and a commitment to work quality

Pay Rate:

$27.00 - $38.90

We offer a fantastic total rewards package at Plug, and a brief summary is below:
✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.  If you are interested in this position, we’d ask that you apply.
✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
✓Health, Dental & Vision Insurance eligibility starting from the first day of hire
✓401(k) with 5% company match
✓Bonus eligibility
✓Paid time off including vacation, personal and sick time
✓Paid Holidays
✓Wellness Reimbursement Program
✓Potential to apply for Tuition Reimbursement
✓Employee Referral program
✓Employee Assistance Program  
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Similar Jobs

Capgemini - Finance Reporting

Capgemini

Pune, Maharashtra, India (On-Site)
2 Months ago
Veeam Software - Human Resources Manager ANZ

Veeam Software

North Sydney, New South Wales, Australia (On-Site)
1 Month ago
Rackspace Technology - Senior International Tax Analyst

Rackspace Technology

Mexico City, Mexico (Hybrid)
2 Weeks ago
Glean - Delivery Excellence Manager

Glean

New York, United States (Hybrid)
1 Month ago
Aptive - RPA System Administrator

Aptive

Pune, Maharashtra, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Keywords Studios - Japanese Customer Support Agent - Gaming

Keywords Studios

Tokyo, Japan (Remote)
3 Months ago
DMG - Billing Operations Lead

DMG

Cincinnati, Ohio, United States (On-Site)
2 Weeks ago
CAE - Talent Management Specialist - Employee Engagement and Recognition - Temporary

CAE

Montreal, Quebec, Canada (On-Site)
2 Weeks ago
Spaulding Ridge - Anaplan Consultant

Spaulding Ridge

Toronto, Ontario, Canada (On-Site)
3 Months ago
hogarth - Finance Executive (AR)

hogarth

Singapore (Hybrid)
2 Weeks ago
Springer Group - Director Group Financial Reporting

Springer Group

Berlin, Berlin, Germany (Hybrid)
2 Months ago
Open Systems Technologies - Account Representative

Open Systems Technologies

Charlotte, North Carolina, United States (On-Site)
3 Weeks ago
Ion - Internal Audit & Compliance Manager

Ion

Pisa, Tuscany, Italy (On-Site)
10 Months ago
Mendix - APAC Business Operations Analyst

Mendix

Singapore, Singapore (On-Site)
10 Months ago
sphere entertainment - Temporary Associate: Production Coordinator

sphere entertainment

Burbank, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Mebane, North Carolina, United States

Salesforce - Vice President, Partner Sales

Salesforce

San Francisco, California, United States (On-Site)
3 Weeks ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Augusta, Georgia, United States (On-Site)
3 Months ago
Airbyte - Open-Source Strategy Lead

Airbyte

San Francisco, California, United States (On-Site)
1 Month ago
Alation - Technical Account Manager

Alation

Austin, Texas, United States (Remote)
3 Months ago
Sony Pictures Entertainment - Supervisor, Studio Service Center

Sony Pictures Entertainment

Culver City, California, United States (On-Site)
2 Weeks ago
Grammarly - Director of Pricing and Packaging

Grammarly

San Francisco, California, United States (Hybrid)
1 Month ago
Activision - Director, Learning & Development

Activision

Los Angeles, California, United States (On-Site)
3 Weeks ago
Shield AI - Senior Staff Product Designer (R3533)

Shield AI

San Diego, California, United States (On-Site)
2 Weeks ago
Supabase - Account Executive

Supabase

United States (Remote)
2 Months ago
CookUnity - Senior Expansion Manager

CookUnity

Los Angeles, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Our employees create products every day that are changing the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real-world products and applications. Join our team as we rapidly expand into key markets like zero-emission on-road vehicles, robotics, and stationary power – Be a part of the climate solution!

Madrid, Community Of Madrid, Spain (On-Site)

Casa Grande, Arizona, United States (On-Site)

Woodbine, Georgia, United States (On-Site)

Johnstown, New York, United States (Remote)

Buckeye, Arizona, United States (On-Site)

Rochester, New York, United States (On-Site)

Maryland, United States (Remote)

New Braunfels, Texas, United States (On-Site)

Saint Gabriel, Louisiana, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Plug power

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug