Service Specialist, H2

Status: Non-exempt (Hourly)                                          

Department: Field Service  

Position Summary

The Service Specialist – H2 is responsible for providing after-market service and support of Plug Power’s, GenFuel hydrogen utility infrastructure at customer sites.  The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems.  The Service Specialist - H2 will also be called upon to train and develop our Field Service Technicians on H2 system maintenance, procedures, and troubleshooting so that they can effectively help provide day to day H2 system support to their aligned customer sites.  The Service Specialist – H2 also provides a critical interface to Plug Power customer stakeholders and is looked upon to be an ambassador for Plug Power in the field.  This role is vital to supporting the strong reputation for the reliability of Plug Power technology as well as furthering the Company’s reputation as a dedicated service partner to customers.   

Core Duties and Responsibilities

• Performing detailed surveys of the Hydrogen infrastructure at customer sites
• Maintenance and service of H2 systems at customer sites.
• Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer ser

vice support personnel.

• Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs
• Interpret wiring and piping diagrams
• Providing emergency support service to customers as required on their H2 systems.
• Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
• Provide customer training on their H2 systems.
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.

• Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.
• Provide regular feedback to company management regarding field maintenance issues.
• Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform all other duties as assigned.

QUALIFICATIONS

Education and Experience 

• Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study
• Will consider high school diploma and 3+ years of experience in lieu of above degree requirement
• Ability to travel as needed to carry out duties of the position – up to 100%

Desired Skills:

• Electrical and mechanical troubleshooting and repair skills
• Leadership experience, specifically in training and developing technical skills for employees
• Uncompromising dedication to customer service excellence
• Demonstrated analytical abilities with strong attention to detail
• Superior communication skills
• Proficient with Microsoft Office software
• Ability to manage complex projects and multi-task effectively
• Ability to role model high standards of professionalism
• Excellent follow-through
• Must be driven and self-motivated
• Must possess the highest ethical standards and a commitment to work quality