Service Technician/Advisor

2 Months ago • All levels • Administrative

Job Summary

Job Description

As a Trek Service Technician/Advisor, you'll troubleshoot and repair all kinds of bikes, install accessories, and build relationships with customers. You'll be the primary point of contact for service issues when the Service Manager is unavailable. The role requires excellent customer service skills, strong communication, and problem-solving abilities. You'll handle customer inquiries, assess bike repairs, and recommend solutions. Experience is valued but not required; hospitality skills and a willingness to learn are essential. You'll work closely with the Service Manager and get hands-on experience with new bike models before they reach the sales floor.
Must have:
  • Stellar customer service
  • Excellent communication
  • Problem-solving skills
  • Willingness to learn
  • Attention to detail
Good to have:
  • Prior bike repair experience
Perks:
  • Flexible and fun company culture
  • 401(k) with match
  • Employee Stock Ownership Plans (ESOP)
  • Employee discounts on all products
  • Deep partner retail discounts

Job Details

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Top-notch communication skills
  • Impressive attention to detail and a love for tinkering ‘til you figure it out
  • Eagerness to learn the ins and outs of servicing bicycles
  • A desire to continually learn proper service methods and new technologies

Trek Benefits:

•    Flexible and fun company culture
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

Riot Games - Technical Artist II - League of Legends, Seasons (Contract)

Riot Games

Singapore (On-Site)
2 Months ago
AppLovin - Data Analyst

AppLovin

Toronto, Ontario, Canada (On-Site)
5 Months ago
Animoca Brands - Developer Relations Engineer

Animoca Brands

Hong Kong (Hybrid)
4 Months ago
Trackman - Range Sales Manager - Southeast

Trackman

Arizona, United States (Hybrid)
1 Month ago
CD PROJEKT RED - Senior Technical Artist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
Kojima Productions - Writer

Kojima Productions

Tokyo, Japan (On-Site)
4 Months ago
SmileGate - Administrative Assistant/Support Staff (Contract)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Weeks ago
Tesla - Tesla Roadside Support Specialist

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Ubisoft - Film & Series Production Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
5 Days ago
Google - Executive Business Partner, gTech Ads

Google

Hyderabad, Telangana, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Research Engineer Graduate (Vision AI Platform)

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
ION - System Engineer Control Room, Italy

ION

Parma, Emilia-Romagna, Italy (Hybrid)
6 Months ago
Sphere Entertainment Co - VP Legal & Business Affairs

Sphere Entertainment Co

Burbank, California, United States (On-Site)
5 Months ago
Tonies - Senior Software Engineer

Tonies

Germany (Remote)
1 Month ago
Lakshya Digital - Principal Narrative Designer - Global Remote Freelance

Lakshya Digital

London, England, United Kingdom (Remote)
1 Week ago
Playrix - Customer Support Representative (German and Russian)

Playrix

Ukraine (Remote)
5 Months ago
Epic Games - Senior Data Analyst, Game Platform

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Nintendo - Marketing Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
The Mill Adventure - Regulatory Compliance Officer

The Mill Adventure

St. Julian's, Malta (Remote)
4 Weeks ago
Sawhorse Productions - Mobile Game Designer - Monetization

Sawhorse Productions

California, United States (Remote)
7 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Nashua, New Hampshire, United States

SKYDANCE - Internship - Animation Production Management (Summer 2025)

SKYDANCE

New York, New York, United States (Hybrid)
4 Weeks ago
ByteDance - Research Engineer Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (PhD)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Nissan - Warehouse Operator -Lebanon

Nissan

Lebanon, Tennessee, United States (On-Site)
6 Months ago
ByteDance - Relational Database Intern (Data Tech Infra)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Fliff  Inc  - User Acquisition Manager

Fliff Inc

Austin, Texas, United States (On-Site)
9 Months ago
Rockstar Games - Associate Designer: Missions

Rockstar Games

Carlsbad, California, United States (On-Site)
2 Months ago
GungHo Online Entertainment America,  Inc  - Rigger/Character Technical Artist

GungHo Online Entertainment America, Inc

California, United States (Hybrid)
4 Weeks ago
Playtech - IT Tech Support (Onsite)

Playtech

Michigan, United States (On-Site)
1 Week ago
Google - Associate Corporate Counsel, Technical Infrastructure

Google

Reston, Virginia, United States (On-Site)
1 Week ago
Nintendo - Technology Engineer (Retro Studios)

Nintendo

United States (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Social Discovery Group - Payroll Accountant

Social Discovery Group

Georgia (Remote)
5 Months ago
Techland - IT Administrator

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
1 Month ago
Microsoft - Technical Support Engineer

Microsoft

(Hybrid)
1 Week ago
Sporty Group - IT Engineer- LatAm

Sporty Group

Brazil (On-Site)
5 Months ago
ARHS - Microsoft Applications Consultant

ARHS

Paris, Île-de-France, France (On-Site)
6 Months ago
ION - Project Management Office

ION

Italy (On-Site)
6 Months ago
ION - Z/OS Senior System Programmer, Italy

ION

Italy (Hybrid)
6 Months ago
Tesla - Delivery Support Advisor

Tesla

Manchester, England, United Kingdom (On-Site)
2 Months ago
SmileGate - [CTO본부] 그룹사 구매 담당자 (IT인프라-보안/용역/마케팅)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
The Walt Disney Company - Security Officer (Part-Time)

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Edgewater, New Jersey, United States (On-Site)

Taichung City, Taiwan (On-Site)

United States (Remote)

Haryana, India (On-Site)

Waterloo, Wisconsin, United States (Hybrid)

Louisiana, United States (On-Site)

Summit, New Jersey, United States (On-Site)

Highlands Ranch, Colorado, United States (On-Site)

Leesburg, Virginia, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug