ServiceNow Developer

Project description

Serve as Lead ServiceNow application developer responsible for implementing/using Optum's, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.

Responsibilities

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Can break down the requirements, develop and demo the dashboards and reports to end user/clients Work with clients/ end users to understand their tasks and work on them within the SLA.
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
• Create and maintain system design and operations documentation.
• Strength in building and maintaining the client relationship.
• Strong ability to prioritize a multitude of client requests and requirements.
• Well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements.

Skills

Must have

• Develop/administer/customize various modules within ServiceNow.
• Experienced in working on standalone and multidomain instances.
• Significant experience in ITBM Configuration and Administration Development, Customization, Migration, Upgrade, and version standardization of ServiceNow
• Experience developing and customizing core Working knowledge of CMDB/ CSDM modules along with Asset Management.
• Facilitate Change Advisory Board meetings.
• Support end-user assistance requests.
• Process Incident and routine work request (RITM) tickets assigned to department.
• Other duties as assigning.
• Excellent oral and written communication skills.
• Working knowledge of ITBM applications such as Ideation, Demand, PPM, Resource Management.
• Interact with internal customers to scope and build out new and existing workflows that adhere to best practices.
• Data analysis.
• Administration of Service Catalog.
• Facilitate/administer/support Change tickets.
• Audit Change tickets with respect to Change Management program policies.
• ServiceNow Systems Administrator Certification
• ServiceNow Systems Developer Certification
• Working knowledge of Agile
• Create Incident template forms.
• Develop and analyze reports, dashboard views.

Nice to have

• Certifications
• Prior Tech Lead experience
• Demonstrated knowledge of application design, application development and implementation.
• Understanding basic full stack development concepts
• Excellent human relations skills to effectively interact with management, peers, business partners and vendors
• Experience with maintaining automated testing scripts
• Experience with Selenium
• Self-starter

Other

Languages

English: C2 Proficient

Seniority

Lead